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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks

Fast Forward on Demand

 I have a BT Youview Box which  I have the package which includes Now TV . For just over 2 weeks now we have not been able to fast forward on  demand .  The numbers on screen go up then we stop it and it just jumps back to where it was in the first p...

SandySD by Scholar
  • 2 replies
  • 1 thanks

Resolved! Now TV HD Boost for non live TV

I am looking at moving from Sky To Now TV Entertainment as Sky want another 20% at my renewla next month!I would want the HD Boost as I absolutely wouldnt wnat to watch just SD quality TVLooking at the Now web site it suggests that I would only get E...


So if I pay for now boost with a Sky Sports pass and then I get the cinema pass does that mean I get the boost for the cinema pass too or do I have to pay for boost for that pass as well. Sorry if that's a silly question lol. Thanks

Error code: 42000

Hi, I have had this for 3 days now. Whenever I go and try and watch anything on nowTv I get the Error code: 42000. This is via the app on my LG smart TV. My internet connection is fine, as I have no problems with iPlayer or Netflix etc.Any ideas much...

LG TVs no longer support Now TV app!

Just had message from Now TV help to say as of yesterday (12th August)  the app is no longer supported by LG TVs. No notice. And have just bought my mum a new LG tv with Now Tv broadband as well. What is going on here?  Surely they can fix this. Or w...

Resolved! LG OS Web 65 UM7400PLB TV and Boost

I have been given an offer for NowTV Boost!  I am a little unsure if it will work with this TV!  I can watch Full HD and 4K film via Netflix, Amazon and Rakuten but want to experience the HD for American football when that starts next month!!  Does a...

Resolved! Roku TV

Hi - I've just bought a Roku TV. (Not a roku stick or box - it's a Hisense Roku TV)Already got Now sports package working on firestick.But - when I try to watch Sky sports on the Roku TV it's saying I need to buy a membership?What am I doing wrong?An...

device problem

I need to remove a dvice from my list as it is on my X boyfriends TV. Obviously I can't and have no way of contacting themor it seems any means to delete the device from my list! Why is this it seems absurd that I can't delete a device from the list....