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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks

Fire TV app not working

Was watching now TV on Amazon Firestick, all of a sudden it took me to update the App from the FireTV app store. I clicked "Update" this then started the update, when the update had finished it took me back to the App store to "Update" again. I tried...

AndyY by Advocate
  • 14 replies
  • 0 thanks

Now tv buffers and blurry picture

Hi, I have a smart TV with the built in now tv app. I also have netflix and prime both or which work fine the majority of the time, now tv however always goes blurry and buffers. A lot more than either of the other 2 apps. I've restarted the router, ...

Freeview channels

Hi everyone new here and just purchased a now tv box with freeview I can pick up the channels but they are very pixelated anyone have any suggestions how to rectify this issue

Racer73 by Advocate
  • 2 replies
  • 3 thanks


Now TV app is no longer appearing in the Samsung app storeWhen we first purchased the tv the app was on the menu screen, then it disappeared and now it isn’t visible in the App Store. Samsung TV Model Number: LS32AM500NUXEN does anyone has a fix for ...


Hey there, so the Now app was working totally fine on my JVC Fire Tv for the last year. On Friday I got a message saying it needed to be updated. I tried to with no success, so deleted and tried to reinstall. Now the app can't be found? Is it a case ...

PMC83 by Mentor
  • 10 replies
  • 9 thanks

need a portal URL

Hi, Just bought a formuler z10 pro max android media streamer & to get mytv online it is asking me for a portal url to set it up. How do I get one? do I need to ask Now for this?   Thanks in advance, sorry if it sounds like i'm a bit dumb in understa...

RichardS by Advocate
  • 4 replies
  • 0 thanks

Spots on football broadcasts

Does anybody else get spots or like a camouflage patern on the dispay when watching football ? I've tried various Tv's and I've got now broadband aswell but i cannot get rid of it. Any ideas whats causing it ? I'm watching via the app on firestick bu...