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Mobileste
Mentor

Re: Update Now TV app for apple TV

After waiting almost a year since any communication about an NowTV update from Sky, we are still no further on. This is no longer an update you can skimp on. I'm also cancelling my subscription, as there are better apps i.e. Netflix, TV Player, BBC iPlayer on the Apple TV App Store that take full advantage of the system.

An update isn't coming anytime soon.

I'm cancelling NowTV aswell
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Fixitnow
Advocate

Re: Update Now TV app for apple TV

Having recently got Apple TV I can not believe how awful the app is and that these issues have still not been resolved from these posts.

Suggested improvements would be that you update the app to provide the same services as on other platforms. Having gone from using the app on a windows laptop I'm astonished at how poor the app for Apple TV and that it has not been resolved for this long.

There are features missing that are an integral part of using the service. This being that there is:

1) No 'My Tv'
2) No 'Watchlist'
3) No 'Continue Watching'
4) No 'watch next'

Not having these makes the whole process of using now tv tedious.

Having spoken to customer services I was told these issues would be resolved with an app update 'very soon'. No answer could be provided as to when this would be other than 'within a year' and was told there was no one I could speak to who would provide a more accurate timescale.

It is awful that you charge the same for a service that differs so much based on the users platform. It does not appear any action is being taken to resolve these shortfalls or reassure Apple TV customers of a resolution that would prevention losing customers.

Is there anyone out there that can tell me when this will be resolved?
SamKirk
Scholar

Re: Update Now TV app for apple TV

I'd like to see the Apple TV4 native app offer something more in line with the current iOS offerings (which should not take too long to port to tvOs) e.g.

 

GUI facelift to match iOS apps

Favourites

Auto Play Next Episode

Currently Watching

Latest Releases listed on ATV home page

 

Longer term, an update to the codec quality and Siri search integration would be nice, but an experience akin to Netflix who provide a consistent experience accross ALL devices.  As it is, I'm about ready to jump ship elsewhere due to the limitiations and inconvenience of the current app.

 

A guarantee that improvements to the AppleTV4 app are being worked upon within a reasonable timeframe would keep me interested and would give me confidence in recommending the platform to others.

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Gaffers
Mentor

Re: Update Now TV app for apple TV

I would echo some of the comments already posted.

 

Compared to other versions of the app (iOS, PS4) this needs some improvements and quickly. The missing My TV option is crazy. If I start watching a series I have to search for it every time I want to watch the next episode (the screen blacks out at the end of an episode so I need to back out to refresh the listing). What is the point of my adding programmes to My TV if I can't see them on the Apple TV?

 

It should also have better sections for "most popular". There is a disconnect between what I see on the iOS App in the featured section compared to the Apple TV app. how about recommendations based on what I have watched?

 

Under the live TV section is there a reason you cannot add the freeview channels? i.e. BBC, Channel 4 etc? This would make the app my go to choice.

 

I would use the PS4 app as this has better functions but the streaming quality there is awful. Most of the time it is too pixelated to be watchable!

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Speechless
Mentor

Re: Update Now TV app for apple TV

Subscription cancelled. Feel much better for that. If they cannot be arsed to fix the app for AppleTV users then they can swivel.

DickieSmith
Scholar

Re: Update Now TV app for apple TV

Aside from getting the current content and features to run smoothly, there are some pretty basic functions that means NowTV lags behind competitors by a mile.

 

For TV Shows/Entertainment package:

1) Before 'Featured' and 'Popular' menus, more important would be a 'Continue Watching' menu. Because you rotate the order of shows in the menus so it takes far too long to find and continue series that I have already started watching. Particularly annoying when there are bugs in the search function that often prevents me from using dictation (it conducts the search but won't let me scroll through or select the results).

2) Similarly, it is essential that the app keep track of where I have reached in the series. At the moment it always returns me to Season 1 Episode 1 and I have to either memorise the episode number I'm about to watch, or read through a lot of episode descriptions, which can often be too vague to quickly find my place.

3) Not essential, but personally would like it if it automatically played the next episode. Personally a big fan of this on Netflix, but maybe others disagree.

4) A selection of recomendations based on previous viewing history, or one for 'people who watched X also enjoyed...' is pretty basic and all competitors manage to include this.

 

For Movies package:

1) Again, a 'continue watching' would be great for times when you don't have time to finish the film.

2) Again, recommendations based on previous films I've watched would be great.

 

The above is essential just to try and keep up with the competition, not to mention basic bug fixes to stop the app from crashing the whole AppleTV, the problem of programmes going to black screen at the end of episodes rather than the episode list, the faulty search function and some shows experiencing 'Permission Denied' on the Apple TV but not other apps.

 

Beyond this, as others have pointed out, the new AppleTV includes some good features including Siri intigration and the TV app that NowTV should really be taking advantage of. With the bugs and lack of updates its easy to get the impression that NowTV doesn't listen to or care about its customers.

 

One other feature I personally would love is a traditional TV Guide like I would get with Freeview or on a Sky box rather than just getting what's live and the next two programmes/films on a channel, one channel at a time. The list format on a standard Sky box works well, and its disappointing not to have it here with the caveat of, I would only want it to show channels that my packages include (ie. I am subscribed to Film and Entertainment, so wouldn't want my TV Guide showing me Sports which I'm not interested in. The biggest thing that sets NowTV apart from the competition is the live tv streaming and this would go a long way to improving the usability of the feature. I don't have my TV hooked up to an aerial and at the moment Netflix is my main content source, but if the live tv feature on NowTV was more user friendly this would be a massive advantage.

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moroboshi
Expert

Re: Update Now TV app for apple TV

The features you're asking for are all in every Now TV app, except on the Apple TV. I just use Now TV on the PS4, as it gets regular updates and feels a world away from the 1980s MS-DOS style Apple TV app. 

 

There are still issues of course even on the PS4, chiefly the terrible picture and sound quality. With Netflix and Amazon both on 4K HDR video with 5.1 surround sound, Now TV's massively over compressed 720p with stereo sound is rather insulting. 

 

I honestly don't believe Now TV will ever be taken seriously by Sky until they see satellite subscriber numbers dwindle. Until then it's simply a sideline. 

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mrhoopla
Scholar

Live movie listings incorrect

Am I the only one seeing incorrect listings for live movies? Been like this for a couple days, makes the live movies section completely useless.  (I'm on a 4th gen AppleTV btw, and yes the latest software.)

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A23
Advocate

Re: Live movie listings incorrect

Same thing is happening to my Apple tv, tried to reset but nothing changed...

SeeMoreDigital Legend 5
Legend 5

Re: Live movie listings incorrect

From what I understand...

 

Access and distribution of NOW TV content for playback on Apple devices is handled quite differently to all other NOW TV playback devices and platforms, as all NOW TV content has to be 'Appleized' by an Apple approved third party so it suits Apples GUI vision before being made available for streaming... 

 

Having a third-party involved in any distribution chain can introduce problems out of source providers control Smiley Surprised

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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