02-08-2018 9:43
I keep getting my message saying Unknown Page Error on both TVs and am unable to do anything else. Is anyone else having this problem? It was fine two days ago.
02-08-2018 11:30
@Anonymous User Welcome to the community. There was an issue earlier today with games consoles and some smart TVs but this is now resolved. If you are still having the problem I would suggest popping onto live chat to see if they can help or escalate it further. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
26-08-2018 19:37
Hi , did you sort the problem with Unknown page error as I have had that problem for 3 days now ? Can you advise
cheers
Russ
27-08-2018 9:27
13-10-2018 21:37
This has been going on for a week now
tried everything in the troubleshooting guide
Tried to speak via chat to now tv staff. no joy. Spent 15 minutes chatting and then they hung up!!
This is a poor app, poor company, poor service.
All the other streaming services work fine, Now tv tried to say it was my ISPs fault. It is not.
Cancelled the direct debit. However have paid until 9th novemebr 2018 for something that wont work...on any device
03-11-2018 19:11
Same problem here and we've been having intermittent faults with the app which, whilst being consistently flagged as connection issues, are not. We'll be cancelling our direct debit for TV and Movies also. Shame, but very poorly managed.
03-11-2018 19:30
Addendum...
Online chat is very friendly and polite...but mostly pointless.
25-03-2019 20:09
I've been having problems with this for months, not being able to access now tv on xbox one due to an unknow page error. I have resintalled multiple times and just given up. Recently downloaded the app again in hopes of watching a series to the same fault again.
The link to the helpline above goes around in a feedback look and couldn't find any helpline or contact with an actual human being; just some pre-written assumptive questions that are completely irrelevant.
I must say this is a terrible service anyone who thinks otherwise is deluded.
27-04-2019 22:19
Exaytge same with me. Did this ever get resolved for you?