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Anonymous User
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Re: Samsung 2016 4k Smart Tv App problems

Current software version for TV is 11.69 and for Now TV is 2.20.2

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Anonymous User
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Samsung Smart TV App screen-context problem (UE40JU6400K)

HI all,

 I have a persistant problem when using the NOW TV app on my samsung smart TV (Model No. UE40JU6400K).

 

I start the app and at first sight all looks OK, however when I start navigating the menus what I see on the screen is not what my TV remote is controlling.

 

For example, I navigate the menu on the left hand side of the screen (using up/down on my remote) to the "search" item. Upon pressing right to try and move the cursor onto the search keypad, the left menu disappears off screen and while I am presented with the search field and all the keys (A-Z) the active cursor seems to still be on the left hand menu which has now disappeared off screen. 

 

After more frantic pressing of the directional keys on my remote I now get the main menu (left menu) back in view, however now the active cursor seems to be on the search keypad which I can no longer see.....

 

It seems like the resolution of the app is somehow gets out of sync with the TV, or the different "layers" of the app don't scale correctly on it. 

I'm really struggling to describe this behaviour. which I know is not very helpful to your developers when they're trying to identify and fix this sort of thing, but its so frustrating.

Has anyone else experienced similar, or are NOW TV support aware of such an issue?

 

Thanks,

Dan

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Anonymous User
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Re: Samsung 2016 4k Smart Tv App problems

Still have the same problem and Samsung can't help so it's down to Now TV to update the software. When will this update be?

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Anonymous User
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Re: Samsung 2016 4k Smart Tv App problems

Here is what I'm getting now and I don't even have the sports package !!!!! 

 

 

20170618_122932.jpg

 

 

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Legend 5
Legend 5

Re: Samsung 2016 4k Smart Tv App problems

Hi @Anonymous User,

 

What you're seeing there is the 'Sport' services UI (user inferface). Which everyone is able to see even if you are not a sports subscriber!

 

Sufficed to say, if you selected some actual content you would be asked what duration pass you require 😉

 

 

Cheers

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Anonymous User
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Re: Samsung 2016 4k Smart Tv App problems

But it wouldn't let me select anything the only thing I could do was exit and this is what I have been saying all along it's just a random screen the pops up when not selected. The screen before was on movies I pushed across and that screen came up ?

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Anonymous User
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Re: Samsung Smart TV App screen-context problem (UE40JU6400K)

There is another thread for this post it has 5 pages of people with the same issues. I too am having the same issues as you so your not alone.

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Legend 5
Legend 5

Re: Samsung Smart TV App screen-context problem (UE40JU6400K)


@Anonymous User wrote:

There is another thread for this post it has 5 pages of people with the same issues...


Indeed there is... Topics merged 😉

Anonymous User
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Re: Samsung Smart TV App screen-context problem (UE40JU6400K)

Hi 

 

Any news yet? It's been a while and I am still having the same issues. I'm not buying a box seeing as my TV came with the Now TV app, plus it would mean another remote.

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Anonymous User
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Re: Samsung Smart TV App screen-context problem (UE40JU6400K)

Touch wood my Samsung TV just updated to 1180 and the Now TV app is working fine again 🙂 

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