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Wolvesmad33
Advocate

Poor picture quality watching sky sports on LG TV app

Paid for a day pass to watch Sky Sports 3 times now and the picture quality is awful, the main picture isn't too bad but when the ball is kicked there is a shadow so it looks like there are 3 balls being kicked, often it buffers so wont be purchasing any more unless this can be sorted.  Internet speed 20mb plus, hard wired via plug sockets or wireless doesn't make a difference. LG TV. All other apps work perfectly, Iplayer etc.

 

Any ideas please?

 

Cheers

12 Replies
joekerjoe
Advocate

Re: Poor picture quality watching sky sports on LG TV app

The best NowTV pumps out is 720p.  If you're used to HD / Ultra HD, you'll find the quality of sport channels on NowTV somewhat disappointing.   

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Community Manager
Community Manager

Re: Poor picture quality watching sky sports on LG TV app

Hi Both, 

 

Thanks for getting in touch. 

 

I'm very sorry for the issues you have encountered with your Sports Pass on your LG TV. 

 

Can you please have a look at our Help article here that may provide you with a resolution to this issue.

 

Thanks, 

Karl

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CricketDave
Advocate

Re: Poor picture quality watching sky sports on LG TV app

I’ve had a Sky Sports pass now for a month, and the picture quality through NOWTV is shocking. This is really disapointing as one of the main reasons I have paid for this is that I have a cricket mad son, who wants to watch England and the 20Twenty matches.

 

I don’t have an LG TV and every other service and Apps are fine, but Sky Sports. Come on NOW/Sky, you need to start taking this seriously as you’re contributing to discouraging future cricketers from forming role models and learning from them.

 

It seems that customers have been posting similar comments for a long time...which gives the impression that this is falling on deaf ears.

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Re: Poor picture quality watching sky sports on LG TV app

NowTV is going full hd (1080p) later this year and hopefully with it will come 50fps which would greatly enhance sporting quality, especially on fast moving objects.

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Hunterspark
Advocate

Re: Poor picture quality watching sky sports on LG TV app

Have to agree 100% - I have a UHD Samsung & 68mbit internet with exactly the same issue with both golf and football sky sports channels - as soon as any ball is moving at speed the ghosting is atrocious. More likely a poor refresh rate as opposed to resolution as even though 720p this should be fine.

I have a trial which I won't be renewing as the quality is just too poor - 1080p won't necessarily make any difference unless they up the refresh... shame really.

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Bigfoot12
Mentor

Re: Poor picture quality watching sky sports on LG TV app

Hi Wolvesmad33,

Its the LGs setting playing up.

If you want to see a solid white ball with no shadows,

Tun  ( Smooth Motion) to OFF.

Picture not a smooth but ball says solid.

Path is, Settings..All..Picture..smooth Motion is in there.

If you try User setting, in smooth motion and find

a setting that both has a stable ball, puls smooth mation

please post settings.

 

Thanks BF.

Re: Poor picture quality watching sky sports on LG TV app

Why would you destroy the rest of your picture with gimmickry just to get the ball right? Strange! Smiley Sad

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starman73
Expert

Re: Poor picture quality watching sky sports on LG TV app


@CricketDave wrote:

I’ve had a Sky Sports pass now for a month, and the picture quality through NOWTV is shocking. This is really disapointing as one of the main reasons I have paid for this is that I have a cricket mad son, who wants to watch England and the 20Twenty matches.

 

I don’t have an LG TV and every other service and Apps are fine, but Sky Sports. Come on NOW/Sky, you need to start taking this seriously as you’re contributing to discouraging future cricketers from forming role models and learning from them.

 

It seems that customers have been posting similar comments for a long time...which gives the impression that this is falling on deaf ears.


I have a Samsung TV app and that is pretty poor as well. And as you say other apps like Netflix, iPlayer and Amazon Prime all work perfectly but the Now TV app on smart TVs is sub-standard in comparison.  I find that either the Roku stick or the new black now Tv stick/box give a far better picture so I use them.

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paularob
Observer

Re: Poor picture quality watching sky sports on samsung TV

Surely if the quality is so bad the price should be lower? Its frustrating watching sport where the quality is so bad, it looks like football games recorded in the 60's. its a lot to pay for 24hours and getting a picture quality so poor

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