Paid for a day pass to watch Sky Sports 3 times now and the picture quality is awful, the main picture isn't too bad but when the ball is kicked there is a shadow so it looks like there are 3 balls being kicked, often it buffers so wont be purchasing any more unless this can be sorted. Internet speed 20mb plus, hard wired via plug sockets or wireless doesn't make a difference. LG TV. All other apps work perfectly, Iplayer etc.
Any ideas please?
Thanks for getting in touch.
I'm very sorry for the issues you have encountered with your Sports Pass on your LG TV.
Can you please have a look at our Help article here that may provide you with a resolution to this issue.
I’ve had a Sky Sports pass now for a month, and the picture quality through NOWTV is shocking. This is really disapointing as one of the main reasons I have paid for this is that I have a cricket mad son, who wants to watch England and the 20Twenty matches.
I don’t have an LG TV and every other service and Apps are fine, but Sky Sports. Come on NOW/Sky, you need to start taking this seriously as you’re contributing to discouraging future cricketers from forming role models and learning from them.
It seems that customers have been posting similar comments for a long time...which gives the impression that this is falling on deaf ears.