cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Permantantly deleting a device

hi, i’m trying to permanently delete a now tv box from my account, i know longer have the box anymore i keep removing it from my device and changing my password but the person with it keeps using it and appearing back on the manage devices, i have one device on as my daughter uses hers to watch movies but the other one i lent to a friend but no longer talk and the tramp keep using it and like f**k i’m paying for it so how do i permantnty remove this device so they can’t use it on my account???
0 Thanks
Reply
1 Solution

Accepted Solutions
Anonymous User
Not applicable

Re: Permantantly deleting a device

i didn’t give it away i lent it and never got it back is there a way i can do it

View solution in original post

0 Thanks
Reply
6 Replies
chilli2
Expert

Re: Permantantly deleting a device

Before giving a roku away/selling it, you should always doa  factory re-set as any account infomration for services such as Netflix/Amazon prime and Now TV will still be there.

 

You may have to close the Roku account associated with that box information on how to do that is here: https://support.roku.com/en-gb/article/208756028-how-do-i-close-my-roku-account-

0 Thanks
Reply
Anonymous User
Not applicable

Re: Permantantly deleting a device

i didn’t give it away i lent it and never got it back is there a way i can do it
0 Thanks
Reply
Anonymous User
Not applicable

Re: Permantantly deleting a device

why as this been accepted as a solution when it hasn’t ? i’m still having problems so it’s not resolved
0 Thanks
Reply
chilli2
Expert

Re: Permantantly deleting a device

Try this link https://support.roku.com/en-gb/article/208756028-how-do-i-close-my-roku-account-  to close the account associated with that box

also try here:  https://my.roku.com/account

 

Next go to netflix/amazon/now tv and any other service on a computer and change the password and remove or change your payment details

0 Thanks
Reply
Andy
Legend 5
Legend 5

Re: Permantantly deleting a device

@Anonymous User

 

If it's a NOW TV box you have rather than a Roku box the easiest solution would be to get the box back or go round to your friend's house and log out of the NOW TV app. It sounds like this may not be an option though, in which case have a look at the following page for a way of changing the password and signing everyone out so that your friend won't be able to log back in and watch 

 

https://community.nowtv.com/t5/Account-Offers-Promotions/How-to-force-all-users-to-sign-back-into-NOW-TV/m-p/458960#M25655

 

However if you don’t have a security question set up on your account, or can’t remember the answer, then you may need to cancel the passes on your account (I’d also recommend changing the password using the email link option, and also popping onto live chat and asking them to remove your card details) and then when any passes or offers you have on that account have finished, set up a new account with a new email address and use that one for future passes.

0 Thanks
Reply
Anonymous User
Not applicable

Re: Permantantly deleting a device

could you maybe delete the device then immediately log in on a new device like a phone or tablet and so use the slot so they won’t be able to log in?  

0 Thanks
Reply