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Joepm
Advocate

Overcharged through Apple TV

 I purchased a Sky Sports Day pass last Friday on my Apple TV. The splash screen said it would cost £6.99, the subsequent email from Now TV and your website says it costs £6.99, yet I've been charged £8.99. I contacted Apple but I was told it was nothing to do with them and directed my to Now TV. Can you please make sure I'm charged the correct amount? Too late for me to cancel the purchase, since the nature of it (to watch a football game immediately) meant it was used at the time.

Thanks joe

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23 Replies
4268
Legend 5
Legend 5

Re: Overcharged through Apple TV

Hi @Joepm if you pop onto chat they can look into what has happened. please contact Now chat via this link

Contact Us...

they are open 8 - midnight

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Joepm
Advocate

Re: Overcharged through Apple TV

Chat didn't work, not only did it reset twice, but the issue remains unexplained/unresolved. Was asked to email details but I've heard nothing in reply. This is not a good experience, feel ripped off.
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Eddie-M
NOW TV Team (Retired)

Re: Overcharged through Apple TV

Hi @Joepm

 

 

Can we ask you made the purchase directly through your Apple Tv and itunes? If so you would need to contact apple to get a partial refund for the difference in price as they are the ones who have charged it. We are looking into the reason to why the difference is there and hope to have it resolved soon.

 

 

Thanks

Eddie

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Katherine2
Mentor

Re: Overcharged through Apple TV

Hi, 

 

Was this problem resovled? I had the same issue - being charged £8.99 instead of £6.99 for the Sports day pass to watch the football. I contacted Apple, and they said it was Now TV's problem. I then contacted Now TV, and they said it was Apple's issue. How do I stop this from happeneing?? 

 

Thanks. 


 

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PaulBUK
Advocate

Re: Overcharged through Apple TV

This is happening with me also. Same issue and same responses from Sky and Apple.....pointing the finger at each other. I don't think they realise there is a problem here.....but there is.
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SeeMoreDigital
Legend 5
Legend 5

Re: Overcharged through Apple TV

Hi @PaulBUK.

 

First things first... Did you order your 'Sports' pass through your iTunes account or did you order it from NOW TV direct?

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PaulBUK
Advocate

Re: Overcharged through Apple TV

Hi - I ordered directly through the AppleTV NOWTV app....never had these problems until a few weeks ago.
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ihibs
Advocate

Re: Overcharged through Apple TV

And another one - splash screen said £6.99 and iTunes mugged me for another £2 and charged me £8.99.

Hopefully start to see some happy endings and not the frankly dismal customer service above.
SeeMoreDigital
Legend 5
Legend 5

Re: Overcharged through Apple TV

Out of interest, who do you guys contact over at Apple/iTunes to obtain your refunds?

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