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CarlaRenee
Newbie
‎29-08-2022 16:38

New member keeps asking me to pay (again)

I have paid by PayPal, recieved receipts from both them and Now. When I choose a show to watch I am asked to pay, the same amount, again

0
6 Replies
schnapps
Legend 5
Legend 5
‎29-08-2022 16:55

Hi @CarlaRenee

Have you gone to the My Account tile box on the bottom grid row and signed in with the NOW account details you used with PayPal.

Also sometimes a fresh log out and power down of your playback device and a re login may remove the message.

Also i am assuming you are not using a VPN and are in the country. 

redchiz1
Elite 3
‎29-08-2022 17:12

In response to schnapps
@schnapps wrote:

Also i am assuming you are not using a VPN and are in the country. 

"In the country?"  😉

 

 

 

schnapps
Legend 5
Legend 5
‎29-08-2022 18:48

That would be the country (i.e. the UK) and not the countryside 😃.

redchiz1
Elite 3
‎29-08-2022 18:50

That's not what the song says!  😊

0
RoyB
Legend
‎30-08-2022 22:45

In response to redchiz1

@redchiz1 

Trust you to try and blur things!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
redchiz1
Elite 3
‎30-08-2022 22:46

Ba-dum tshh!