New Apple TV 4k - "Sorry, Now TV is currently unavailable"

[RRUK01 · Accepted solution]

Anyone having the issue, I found from a tip from someone on twitter, uninstall the app and then reinstall today, and that has worked I am now able to use the App again.. I believe NowTV may have fixed the issue in the back end but it takes an uninstall and reinstall to allow the app to connect again..

[RRUK01]

Try uninstalling the app and reinstalling this has worked for me this morning..

[RRUK01]

Try uninstalling the app and reinstalling this has worked for me this morning..

[RRUK01]

Try uninstalling the app and reinstalling this has worked for me this morning.. And I am now able to watch on my new Apple TV 4K

[RRUK01]

Try uninstalling the app and reinstalling this has worked for me this morning.. And I am now able to watch on my new Apple TV 4K

[xinam]

Yep seems to be working after a reinstall. Good of them to let us all know…(!)

[Paulo5]

Still not working here. Reinstalled several times over several days. Fine on iPad and iPhone but still get the “Sorry, NOW is currently unavailable please try later” message on my new AppleTV.

[RRUK01]

I would maybe then try to factory reset your Apple TV and try setting it up again.. As far as I am aware the app should now work, everyone who that I know including myself since uninstalling and reinstalling the app have been able to log in and use Now App without any issue..

[Nattdogg]

Still no joy.

full factory reset, reinstalled Now.tv same not available error.

[schnapps]

Hi @Nattdogg 

Here's another thing that can cause this error message on an Apple TV and other devices using the NOW App.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Sorry-NOW-is-currently-unavailable/m-p/564952