Just bought the new Apple TV 4k, in an attempt to be rid of the wretched Samsung TV apps. So far I've got as far as "Sorry, Now TV is currently unavailable", with a Retry button that does nothing.
I bought the Entertainment package too, but can't watch anything due to this. I refuse to use the Samsung TV app as it constantly crashes or flat out doesn't work. So far, I'm starting to think that it's just an issue with Now TV being a trainwreck.
The only other threads I found suggested removing PiHole, adblock, and something to do with a BT Smart hub. None of these apply to me as it's all on stock settings with a Virgin Hub 3.
What tops it all off is the fact that this very website has a chat button that does not work. Sky have blatantly added a fake chat button just to make you even more angry at the lack of support for their products.
At this point it would be less frustrating to just buy an iPhone and stream shows from dodgy sites. This is about as calm as I'm capable of being given the ineptitude of the company.
Solved! Go to Solution.
Unbelievably I’ve had to go back to using the original garbage green ‘NOW TV’ app to get access to the NOW service, when using this new 2021 device.
How is it that every single other app, you can reinstall onto the new device and it works flawlessly. How hard can it be? Now tv really is the unwanted illicit child of Sky it seems.
I just tweeted Nowtv help - and they replied with the party line of its prioritised blah blah.
I asked for an ETA but that was ignored.
I’d encourage as many as possible to keep the pressure up as this situation is just unbelievable and totally avoidable.
Meanwhile my new AppleTV sits in its box as there’s no point plugging it in if I find I can’t use all the apps I want on there.
It certainly does when this seems to be a relatively simple oversight on their part.
Obviously hardware has an identifier and they haven’t allowed for the new Box with a different identifier to work with the app.
Simple to fix one would assume. Every hour this isn’t sorted is an insult to their paying customers who remain without a service on a box they supposedly support.
The proof here will be how long they take to fix it. As I say this should be something thats should be identifiable in seconds by their development team and once someone has been well and truly sold off for not sorting this sooner and inconveniencing a large number of customers…. They should make the necessary amendments and get on with it.
Day 2 and counting.
Let’s hope this doesn’t drag on. Could be 5.1 audio all over again.
After all… if they have an AppleTV app… there’s no point in having it if its not supported on Apples flagship AppleTV box.
I've just realised I can use the old Now TV app on my new Apple TV until May 27 when the old app is to be shutdown. (Hopefully, the new app will be fixed by then). @Anonymous User and @Anonymous User mentioned this. But, I thought I'd spell it out in case somebody else, like me, hadn't put two and two together.
@Anonymous User I thought we’d seen the last of this awful app, but it’s come to the rescue now! Just even more painful to use than the ‘new’ app!
just be warned, using the old app will count as a new device in your ‘three device changes per month’ limit.
So, here we are over 24 hours since NowTV acknowledged the problem…. (I note after initially blaming apple).
This cannot be anything more than some kind of server type configuration issue their end… or at the very least they need to amend and recompile the app and re-release it on the App Store.
Isn’t the problem glaringly obvious and why are we still waiting for this to be fixed.
For info this is the “updated” page that we should be following:
This has been updated several times however it just says the same thing.