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NOW app not working on Samsung smart tv

Message says this samsung tv will not work with now remote.


Message directed me to remote help but that did not address the issue.


Help please.

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Legend 5
Legend 5

Re: NOW app not working on Samsung smart tv

hi @claire47 


What is the model number of your Samsung TV?


If you have the NowTV app on your TV, then it will work with the TV remote, but not with a NowTV remote.


Or are you using a NowTV Stick with the TV, and trying to have the NowTV remote control the Samsung TV, which it can do (only) for On/Off and volume up/down?


If you can clarify what you are trying to do with what pieces of equipment, we can likely help further when we understand.

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