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Anonymous User
Not applicable

LG tv UK Gold pixelated

Anybody else having a problem with UK Gold on LG tv app.....all other channels play fine its just Gold that is almost 100% pixelated

  • LG
Legend 5
Legend 5

@Anonymous User 

Still the same after a factory reset? 

Report the fault with staff on live chat, just make sure to click “chat online”.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Well that was the normal waste of time......10 min of useless chat followed by I'll pass it on to our technical team


@Anonymous User 


Wow, I see what you mean by pixelated 😢


I did see the green/black thing on our LG GX, when it was cycling through the artwork in the screensaver; one picture, once, turned green halfway down, and this persisted until the next painting came up. And when the affected painting came round again, it was fine.


So it does look like the green/black is something LG sets can do when they glitch. But I have seen nothing like that pixelation.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.