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salsoul
Occasional Poster

Re: Extremely poor picture quality

I used to get 3100 constant stream quality. Not anymore.
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SeeMoreDigital Champion 5
Champion 5

Re: Extremely poor picture quality

I'm currently getting 2500 on those 'live' channels...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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salsoul
Occasional Poster

Re: Extremely poor picture quality

Clearly a problem somewhere  not sure where though 

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BicBasher
Scholar 5

Re: Extremely poor picture quality

I had a problem watching 'Christine' on demand earlier, with the Error Code 1 message, but otherwise a constant 3100.    Like @SeeMoreDigital, I'm also now getting the live Sky Movies channels at 2500.

 

 

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, NVidia Shield 2017 using Chromecast Built-in, Sony Xperia E5 (Android Marshmallow), Fire Tablet (2017 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
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Birgit-R
NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @salsoul

 

Thanks for letting us know. 

 

I have passed this on to our platform teams to figure out what has happened. As I too remember being able to stream 3100 on LG Smart TVs.

 

Birgit

NOW TV Team

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Ranj-S
NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @BicBasher

 

Thanks for letting us know as mentioned by @Birgit-R this has been passed onto our team and we'll be in touch.

 

Cheers

Ranj

NOW TV Team

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BicBasher
Scholar 5

Re: Extremely poor picture quality

@Ranj-S

 

I'm sure when I first got Now TV in 2014, I'm sure the live Sky Movies streams were 3100 with at least one even higher at 3450?   Then it dropped to 1700 for most of this year with 2500 since the weekend.

 

Catch-up has always been 3100.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, NVidia Shield 2017 using Chromecast Built-in, Sony Xperia E5 (Android Marshmallow), Fire Tablet (2017 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
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Birgit-R
NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @BicBasher and @salsoul

 

Sorry about the delayed reply.

 

According to our tech team, the Live stream for Movies and Entertainment is 2500 (max) on LG TV app. 

 

 

Birgit

NOW TV Team

colebrookguy
Occasional Poster

Re: Extremely poor picture quality

I don't have an LG TV but I do have an LG BlueRay player!  Stream quality 284 comes up every time I watch Sky Sports.  iPlayer, Amazon Prime etc are all perfect.  I have just done an update on the player - but no difference.  I have set the resolution to both Auto and 720 - no difference.  I have 60Gb download so that can't be an issue.  Help please?

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SeeMoreDigital Champion 5
Champion 5

Re: Extremely poor picture quality


@colebrookguy wrote:

I don't have an LG TV but I do have an LG BlueRay player!  Stream quality 284 comes up every time I watch Sky Sports.  iPlayer, Amazon Prime etc are all perfect.  I have just done an update on the player - but no difference.  I have set the resolution to both Auto and 720 - no difference.  I have 60Gb download so that can't be an issue.  Help please?


It would seem you're not alone, as other LG Blu-ray player users have posted the same issue within this: Streaming at just 284 on Lg BD350 and 550 topic!

 

In the interest in collecting information: -

  • What's your LG Blu-ray players 'model number' and 'Software Version'?
  • What's your NOW TV 'app' version?

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •