Does Now TV Support HD?

[Anonymous User]

Hello - 

I am looking to purchase both Now TV with their Entertainment pass and their Now TV broadband.

But I can't find any information around whether HD is supported or not?

I'll be watching Now TV via my Apple TV or I may buy the Now TV box. 

Thanks,

Adam

[gavs82008]

@Anonymous User 

It does make you think what it is they are actually having issues with that is preventing them from launching the full whack onto BT TV. 

Perhaps it is the Red Button games? Whereas that is hopefully rolled out across all platforms?

Surely it cannot be as simple as 1080p and 50fps!

It could also be allowing 2 additional streams that is causing the issue, as I recall the survey last year indicated this as well as catch up for Sports (finally).

One thing I do wonder is that Sky plan on bringing profiles to their Sky Q, maybe they are trying to get this added to Now TV? This would be an ideal new feature, considering it is not just me that uses the account. 

Like you said, there is no point in saying we plan on bringing features x, y and z to the product by ..... if they are unable to hit that target. What should be done is what you mentioned, only state the new features when it is ready to launch after being tested and that includes customer trials!

[Thom77]

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@gavs82008 wrote:

@Anonymous User 

Surely it cannot be as simple as 1080p and 50fps!

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@gavs82008 @Anonymous User 

Lets just imagine the meeting the BT and Sky/NowTV folks might have had........ Sky went first "here's our 720p & 25fps offering, stick that on your Youview Boxes"...... BT, "shall we work on this and meet again in six months".  Probably didn't quite happen like that, but you never know!!!!!

Couldn't agree more, do all the tech stuff quietly in the background and then keep the gap between announcement and implementation to a minimum.

[Anonymous User]

@Thom77 

I did read elsewhere, I think it was on Digitalspy, where 720p/25fps was indeed the issue but again that may only be hearsay. If it is the case they have been treating the BT platform and those potential customers with disdain.

[gavs82008]

@Anonymous User 

No doubt Sky it try to pan off the existing Now TV service to BT and rightly so BT were having none of it. 

Why should BT allow that service to be added since they are allowing the BT Sport app to joining Now TV devices which as standard is 1080p and 50fps.

Ideally Sky would be able to sell BT Sports through Now TV as well as Sky TV, however nothing confirmed there to suggest that could happen. 

[UKTVPlayapp]

When is 1080p streams on now TVs due launch for live and catch up. There been some rom ours on forums I have been reading that red button service and catch up will be launch on sports pass soon. For now it's playing a waiting game.

[Anonymous User]

No disrespect @UKTVPlayapp but you keep asking the same questions over and over. The answer will always be the same. Until an announcement is made the simple answer is 'nobody knows'.

[gavs82008]

@UKTVPlayapp 

I'd have to agree with @Anonymous User as much as we like to discuss the possible changes to Now TV that are hopefully coming in the near future, all you seem to do is ask the same question every few weeks. 

All that we do is discuss on speculation and also hope. Until there is an official announcement by either BT/Sky/Now TV none of us are aware of any dates for any changes whatever they will be. 

What has been announced is that Now TV will be getting 1080p this year, what we don't know is the date and what other changes they will be implementing. 

[Anonymous User]

@gavs82008 @UKTVPlayapp 

We all share in the frustrations of not knowing how long we have to wait for the new improvements and new functionality to go live. We're all in the same boat. It's like being a kid and waiting for Christmas Day for that new shiny toy you wanted, except of course we knew what date Christmas Day was, we don't know what date Sky/BT/NowTV are going to share their presents with us. That's why I suggested in another post that maybe the big tech companies shouldn't announce anything until they have completed product testing etc and can give a definitive date for enhancements etc to be presented to the public. That way we don't get frustrated waiting, nor do we start to get a bit tetchy with those same companies for seemingly going backwards instead of forwards.

[Anonymous User]

It doesn't help when some of us have even signed beta forms in the past stating we we ok with an incremental price add on as part of our trial service for a "very important upcoming part of the Beta" program etc. And even then we've been still left dangling as to when the heck that is. (given that was a while ago now, and no word since.)

[ukbobboy]

@Anonymous User 

You know Robert

When a tech company makes an early announcement about their latest whiz-bang update that declaration is not for their customers, which are already captive, it's more for their current and future share holders and investors.

UK Bob

[Anonymous User]

@Anonymous User"then we've been still left dangling as to when the heck that is"

Unfortunately it's not the fist time that has happened.

@ukbobboy"it's more for their current and future share holders and investors"

My thoughts entirely. It's money first and customer second, but then that's the same with everyone else.

[Anonymous User]

The sceptic in me is begining to think the so called 'HD Boost' has been a bit of a wind up!?! I'm unaware of anyone else being offered it. Hardly likely they've developed a Boost for only ONE customer 😄

[Thom77]

@Anonymous User 

Maybe it is only being offered in very 'limited numbers' as somewhat of a testing phase and we just haven't heard of many people with the offer??????  Lets keep our fingers crossed that is what is happening and it will go wider..... one day!!!!!!

[Anonymous User]

Makes you wonder why the rest of us bothered applying to be on those tests 🤔

[Anonymous User · Accepted solution]

Hi Everyone,

Thank you for your interest in NOW TV BOOST, some of our new features and functionality which includes streaming in 1080p. We recently made it available to a select group of our customers with NOW TV devices to make sure we were ready for a full launch. We don’t think it’s quite ready yet, so we’re going to turn it off to make some further improvements. 

If you have been charged, we will be refunding you and you should receive the money back into your bank account within 5 days. We will be in touch as soon as BOOST is ready to go live across a range of devices later this year. Thank you for your support for NOW TV.

Thanks

NOW TV Team

[Anonymous User]

This whole NowTV/BT debacle gets more bizarre by the day. It's turning into amateur hour now. As if 18 months hasn't been enough time to sort out what aren't major issues for anyone that knows what they're doing. If it were me I would feel ashamed to have been the one rolled out to make the above statement 😔

[Anonymous User]

What a joke, NOWTV has to be the worst streaming service out there. Sky once we the pioneers of HD. Now so far behind. Shocking to see Amazon and Netflix have no issues with 1080p. Even BT sports has perfect hd for sports. 

[Thom77]

@Anonymous User @gavs82008 

Got a link from a website that I've been keeping an eye on for a while...... it's good for various TV related stuff and they've just done a bit on Now TV Full HD...... nothing particularly new in the story, but it's an interesting website if you've never heard of it before:

https://www.rxtvlog.com/2019/08/now-tv-pauses-hd-boost-trials.html

[Anonymous User]

I have the NowTV Smart box. Its Youtube app handles 1080P live perfectly. Its BBC iPlayer app (720 I think) is far better quality live than the NowTV app at 720 My connection is about 6.5meg. So the box can handle it. Which means the problem is at Sky's end. And this website is flaky and slow too while we're at it.

[RoyB]

@Anonymous User 

You should not give too much credence to the Kremlinologists who have seized on this announcement and are erecting vast structures of speculation based on their own unsupported interpretations of what it might mean. All different, you will notice 😜

[UKTVPlayapp]

Is Now TV boost pass still in testing. Can you give an update please.