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koba
Contributor 1

Apple TV app crashes immediately

This morning we cannot load the Now TV app. We select the app see the loading wheel for a few seconds before being returned to the home screen.

I've restarted the Apple TV and reinstalled the Now TV app but it does not resolve the issue.

Anyone else having this problem.
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9 Replies
Paul-Hastie
Occasional Poster

Re: Apple TV app crashes immediately

Having the same issue, deleted and reinstalled the app and still cant get in

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Andy Legend 5
Legend 5

Re: Apple TV app crashes immediately

@Paul-Hastie @koba

Welcome to the forum. Looks like it might be a wider issue at NOW TV's end. I'll tag @Karl-F @Toby-S from the NOW TV Team and they can pass it on to be looked at.

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Paul-Hastie
Occasional Poster

Re: Apple TV app crashes immediately

looks like it is now working again... really must get a keyboad for the apple tv or a shorter email address for when i have to log back in!

Community Manager
Community Manager

Re: Apple TV app crashes immediately

Sorry to hear you've been having issues with our Apple TV app.

 

I see from your latest post that everything is back up and running, are you able to confirm this for me @Paul-Hastie

 

@koba Have you had any luck getting back in?

 

Also, thanks for making us aware @Andy

 

Karl

Paul-Hastie
Occasional Poster

Re: Apple TV app crashes immediately

i can confirm the app is working on my Apple Tv 

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koba
Contributor 1

Re: Apple TV app crashes immediately

Thanks I'll check it tonight

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DickieSmith
Contributor 1

Re: Apple TV app crashes immediately

Got the same issue. Anyone identified the cause of it? Worked last night, just tried now and got the Auth Error for a split second and then the app crashes.

2nd gen Apple TV, based in the U.K. (As I saw on another thread that was the suggested cause) without any VPN.
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schnapps Legend 5
Legend 5

Re: Apple TV app crashes immediately

@DickieSmith

 

Just checked my Apple TV gen 3 and both the NowTV entertainment and movie pass are playing fine with no errors.

 

I am guessing you tried rebooting both the ATV and your Router ?

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koba
Contributor 1

Re: Apple TV app crashes immediately

Just switched back to Apple TV after using Roku for the last few years. We’ve got a brand new Apple TV 4K and everything is working fine EXCEPT the NowTV app. I click on the app and it just goes straight back to the home screen. Literally the exact same problem I reported above 2 years ago!

 

Anyone else feel that it’s unacceptable that after 2 years on a different device I have the same problem with NowTV. Reinstalling the app does nothing. Apple TV has the latest update. Restarted the device. Swiped up to remove clear NowTV from memory.

 

Is there a support number i can call? Because i need to vent!