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Talkingheads
Mentor

Accessing router settings

I'm trying to access the router settings via a web-browser by typing 192.168.0.1 into the address bar.

Nothing comes up, not even a login screen. That number doesn't even seem to be recognised.

 

The reason I'm trying the above is that I want to check on the ports as a device I have plugged into the router isn't connecting. 

Should the ethernet port I have plugged it into illuminate?

 

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schnapps
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Re: Accessing router settings

Hi @Talkingheads 

 

192.168.0.1 works fine for me when using MS Edge over wifi on my Tablet.

 

Instead of your PC have you tried it on a smartphone or tablet instead over wifi ?

 

Both my Ethernet ports that have been plugged into, flash the green Ethernet light from the back of the NOW Hub Router.

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schnapps
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Re: Accessing router settings

Hi @Talkingheads 

 

I am guessing you have tried pressing the reset button on the back of the NOW Hub 2 Router for around 15 seconds to set it back to it's default shipment settings ?

 

If that doesn't work, maybe you have a faulty Router ?

 

 

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Talkingheads
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Re: Accessing router settings

Hi @schnapps 

 

Just tried on my smartphone and 192.168.0.1 worked 🙂 ----- thanks.

 

Not sure where to go now to check on the ports though?

 

I have a device connected to the last port on the NowTv router hub, but there is no green flashing light.

schnapps
Legend 5
Legend 5

Re: Accessing router settings

Hi @Talkingheads 

 

You could try clicking on the Ethernet tab and change from Gigabit setting to Fast Ethernet and click the green apply button.

 

If prompted use admin & nowtv to access this tab screen page.

 

Also maybe try a different Ethernet cable and the other port on the NOW Router.

 

Sorry my IT skills are limited.

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Talkingheads
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Re: Accessing router settings

Yes, tried that and the ethernet yellow and green lights lit briefly.

 

Otherwise no change unfortunately.

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Talkingheads
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Re: Accessing router settings

I have tried a different ethernet cable and plugged it into a different port, but no luck with either.

 

I'm happy to try clicking on the Ethernet tab and change from Gigabit setting to Fast Ethernet and click the green apply button, but where can I find the ethernet tab?

 

The Tabs I can see are Wireless, Security, Maintenance, Advanced, Support , Licence Information

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schnapps
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Re: Accessing router settings

Hi @Talkingheads 

 

What's the device on the end of the Ethernet cable, can you reset the device in any way and disconnect & re-connect the Ethernet cable to it once again.

 

All my Ethernet devices connected to my NOW Hub Router was plug & play (though these devices are not that complex and are just streaming devices without any further IT input from my end).

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schnapps
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Re: Accessing router settings

Hi @Talkingheads 

 

The Ethernet tab should be inbetween the wireless and security tab on the main screen.

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schnapps
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Re: Accessing router settings

If the Ethernet tab is not showing and holding in the reset button on the back of the Router for 15 seconds doesn't bring the tab up.

 

Then because there is no Ethernet lights flashing on the port when plugged in, you may have dodgy Ethernet ports on the Router.

 

Perhaps give the NOW Broadband Team a call after 8am tomorrow morning for further assistance and help.