17-02-2017 11:39 - edited 17-02-2017 11:40
I'll send you an email with your username in it to see if this works for you or not
@Eddie-M Boom! That works, I'm logged in and it's letting me use my pass on the Smart Box.
What should I do with the second box the live chat team insisted on sending me because that was the next step in their troubleshooting process?
Edit: Serial, as I'm sure you folks will still want to track down why email address isn't being accepted for login purposes: YX004E585542
@Eddie-M under the assumption the same workaround would help others with the same issue, would others who only see an email address on their account (with no username listed) also be able to use the same format for username? FIRSTNAMELASTNAME
Or is this something you had to create for me rather than it being a hidden thing in the backend?
Sometimes customers create there own usernames @Audaxian and others would be the same as yours which is your full name as One Word. A few posters have indicated that they have tried their usernames already however i know of one or 2 that are missing letters in the usernames and i'm waiting to hear back from them to correct the matter. No word from them yet however.
Can you check that your password doesn't have any special characters in it as this seems to be what most customers are having trouble with. Seems to have been a disabled feature on the boxes in a recent update that special characters are not working? If you do can you try changing your password to something that has no special characters and try logging in then?
Do you have any special characters in your Username,Email address or Password? if so this may be why it won't let you log in. If you do in your password please try changing this to a password with no special characters and test if you can sign in or not.
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters, such as an % or + or $, etc.
If you have any of the above in your password this will be the cause of your 'log on' problem!
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