Now TV not appearing in Roku search

[Anonymous User]

Hi there. 

When I search for content using the Roku search, it doesnt return anything from Now TV. Even content I know is on there it doesnt find. I've read that Roku has recently added Now TV to its search function so I'm not sure why nothing is presenting. Is this a problem for everyone or is it only my device?

All the best.

[caseyb1993]

@Anonymous User Hello 🙂

Is your roku fully updated?

[Anonymous User]

Hi there.

Thanks for the reply. Yeah it's up to date.

[4268]

@Anonymous User  only thing I can think is the Roku is for some reason looking at the US store rather than Uk store.  Make sure you are set to UK.  Obviously if you are accessing from USA Now won't work.

[Anonymous User]

Thanks for giving it some thought. Unfortunately everything is set to UK.

[Anonymous User]

Hi, I'm having the same issue. Roku Stick 3500X. Software version 7.5.0 build 4099-09. I have a working subscription for Now TV movies and entertainment but only Amazon ever shows in the search results. As far as I know I am set up as a UK user, though I cannot see anything in my account that says that.

Anyone any other ideas?

[caseyb1993]

@Anonymous User Hello 🙂

Are you using any VPN's?

[Andy]

@caseyb1993 Mine also doesn't bring up NOW TV results in search on the homescreen (and no I'm not on a VPN!) Have you checked yours recently to see if yours does? It's supposed to.

[caseyb1993]

@Andy @Anonymous User that is weird as it HAS shown up on both of my sticks. Have you checked the "featured" section in the channel store?

[Andy]

Yeah just to clarify its searching across Roku apps using the search option on the homescreen we are having problems with. NOW TV Results eg Westworld aren't appearing. According to the blog here NOW TV results should be included now 😞

https://blog.roku.com/blog/2016/04/13/roku-uk-now-tv-added-to-roku-search/

[caseyb1993]

Ah. I think I got the wrong end of the stick lol. 

Apologies. 😉

[Andy]

@caseyb1993 It would be interesting if you can try it on yours next time you use it just to see if you have the same issue.

However I suspect @Anonymous User @Anonymous User that the issue is probably more at Roku's end and so reporting it on the Roku forum might be best

https://forums.roku.com

[caseyb1993]

@AndyThinking about it now though, every movie/show I have searched for in the past hasn't shown results for NOWTV. Even when I know a movie is on there.

It just never bothered me so I hadn't noticed. 

---

---

EDIT: I just tried searching for Westworld and nothing. Only amazon results.

[Andy]

@caseyb1993

You know what this means ... 😄

[caseyb1993]

@Andy "Is it definitely plugged in..?" always gets me. 😉

But seriously, @Anonymous User the problem must be on roku's end like Andy mentioned.

[Anonymous User]

Nope, no VPN. Standard Sky broadband.

[Anonymous User]

Should add, it was a good idea to check. Thanks.

[Anonymous User]

Just to be clear. I have found and installed the Now TV app. But if I use Roku search to find a movie (e.g. Force Awakens) then it only returns Amazon as an option. Ditto with films saved to My Feed.

[Anonymous User]

Done.

https://forums.roku.com/viewtopic.php?f=28&t=98325

Thanks for trying though.

[Andy]

@Anonymous User @Anonymous User @caseyb1993

search on Roku now seems to be working for me, with NOW TV results appearing. You might want to check if it is also working for you.

Searching for a movie allows me to go straight to the movie in the NOW TV app when clicking search results, but for entertainment content it only takes you into the app, you have to find the content again yourself.