"Screen recording software detected"

[Anonymous User]

Hi everyone,

I've just signed up for NowTV, I keep getting cut off saying that I have screen recorder software running, I've missed quite a lot of the match I've paid £20 for a month pass to watch.

Does anyone know how to fix this?

I'm on a Macbook 2018 (OS 10.14).

Thanks lots!

R

[Yermucker]

Thanks for this, Mate. This fixed it immediately and I'd presume this would be the same on any mac, though it was a bit worrying as it's a root process. I honestly don't know why nowtv makes it so difficult. How many macs are there running the latest os? It must be millions and it shouldn't be for guys like you to have to report fixes on forums like this. Shabby stuff from NowTV.   

[Anonymous User]

Amazing. Thanks for this is. This is bloody ridiculous on Now TV's side, as the previous poster posted this will be millions of people on the latest Mac OS. Sort your ###### out Now TV.

[gavs82008]

@Anonymous User 

Send an email to customer support, address is in my signature.

Staff at NOW seldom monitor the forum, your best to send your issue direct with NOW.

[Anonymous User]

They don't want to acknowledge it and say it's working as intended. Baffling. 

[Anonymous User]

iMac Late 2014. Disabling/switching off Dropbox resolved the problem for me. I think the Dropbox screenshot feature was the cause.

[Anonymous User]

Check what you have installed on your computer/laptop. 

Go to Control Panel > Uninstall a Programme 

And see what video software you have installed e.g. Panopto, Vimeo, Loom, Zoom. 

Then Uninstall the programme you have, and then NOW should be working for you.