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badger001
Advocate

Web player broken after "upgrade" to 8.11.0

Forced to upgrade and now previously working nowTV player is broken. I think this is the excuse I was looking for to cancel my subscription. Amazon, Netflix, disneyplus, discoveryplus no problem but nowTV is a pain.

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Saint1976
Elite 2

Re: Web player broken after "upgrade" to 8.11.0

@badger001 are you using bitdefender or malwarebytes?

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SeriouslyJoking
Advocate

Re: Web player broken after "upgrade" to 8.11.0

How does Bitdefender or Malwarebytes cause a problem?  

 

Do you need to disable them before starting NowTV Player!

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Saint1976
Elite 2

Re: Web player broken after "upgrade" to 8.11.0

@SeriouslyJoking it seems that the current version of Now for Windows is being picked up by Bitdefender and possibly malwarebytes as a threat, forcing the player to close.

 

I'm not in any way IT/pc minded but there are a number of threads where users have added Now to their list of exceptions in both programs and the player then works.

 

Here's one thread with the last post on page 4 and then the top post on page 5 being the relevent parts.

 

https://community.nowtv.com/t5/PC-Mac/Now-TV-Player-not-working/td-p/543900/page/4

 

 

druma_d
Advocate

Re: Web player broken after "upgrade" to 8.11.0

If it's not a BitDefender issue then it may be the Cisco folder:

 

I've been struggling with this problem for a few months, spent an hour looking into various error logs and eventually came across this solution from another thread (https://community.nowtv.com/t5/PC-Mac/Now-TV-Player-not-working/td-p/543900/page/2) which has worked for me, so hopefully you will have the same luck too!:

 

Navigate to C:\Users\username\AppData\LocalLow

 

Delete the Cisco folder

 

Open NowTV Player and it should work.

 

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

 

Tested on Windows 10 x64

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