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m4ttgtr
Scholar

Unable to watch on Windows laptop or tablet

As of today I am unable to watch, "we've encouted a problem" "We could not load your details, plese refresh the page or contact customer support" both on a laptop and tablet, the latter I'm trying to add to MY DEVICES, which interestingly have all been renamed to not what I had renamed them to! Any help NowTV

3 Replies
Andy
Legend 5
Legend 5

@m4ttgtr

 

Try the following to see if it helps

1. Make sure you're logged out of the NOW TV website completely.
2. Go to http://www.nowtv.com/home/existing
3. Click on start watching for the pass you want to use. Sign in when prompted.

 

For your tablet it would be easier to use the dedicated Windows Store app

https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157

 

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

m4ttgtr
Scholar

Yay that has worked on the laptop, thanks. I'll try later on the tablet, already have 2 stream going 😉

Andy
Legend 5
Legend 5

@m4ttgtr The bug should now be fixed, so hopefully you shouldn't have any further trouble accessing the site.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.