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Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

I only got Now TV today and whenever I try to play anything on the player it gives me this error code: 

VGC-4259315739:3

Would really appreciate if anyone knows what it means or how to fix it

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6 Replies
Liam75
Newbie

Re: Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

I am having the same issue. Did you manage to figure it out? It would be great to know how to fix it.

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MariusBusnea
Advocate

Re: Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

Same here. 

 

try to watch the England - South Africa game: VGC-4253024363:502

 

Load other Sky Sports (i.e. Leicester Tribute) works OK. 

So something they add to the Live transmition 

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DamirTK
Newbie

Re: Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

CAn someone anwser the questions. I have the same issue.  I paid money for the service and i get this Sh*T  .   The question is been in the forum for more than a year.   Someone from NOWTV anwser this question 

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NoName123
Newbie

Re: Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

I had the same problem over and over until I read that it was due to another app being open that could 'record' the sky app. I closed my snipping tool (!) on my desktop and it worked.

Rosanna
Newbie

Re: Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

I only got Now TV today and whenever I try to play anything on the player it gives me this error code: 

VGC-4259315739:3

Would really appreciate if anyone knows what it means or how to fix it

 
 
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RoyB Legend 5
Legend 5

Re: Player keeps giving me this error code: VGC-4259315739:3, how do I fix this?

@Rosanna 

 

The posting immediately above yours suggests a possible cause,

 

Can you make sure your Snipping Tool is closed?

 

Failing that, ask the NowTV Live Chat, as below.

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>


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