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Anonymous User
Not applicable

Player keeps crashing

Hi,

 

My NowTV player keeps crashing on my Windows laptop. I have tried rebooting it and also tried uninstalling the player and deleting all associated files and reinstalling. This did nothing...

 

Any ideas on what's causing it to crash and what I can do to fix it?

 

T.I.A

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11 Replies
RoyB
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Legend 5

Re: Player keeps crashing

Windows 10?

 

Using the app from the Microsoft Store?

 

If Yes and no respectively, get and use that version.

 

Otherwise, the answer will be in your latest Windows error log, but you might need a tame techie to interpret it for you.


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DarrenH11
Advocate

Re: Player keeps crashing

Navigate to C:\Users\username\AppData\LocalLow

 

Delete the Cisco folder

 

Open NowTV Player and it should work.

 

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

 

Tested on Windows 10 x64

BagGerz
Advocate

Re: Player keeps crashing

there is no app data option for me when i follow what is there do you have any idea how i could find it? as im having the same problem as everyone else seems to be having

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DarrenH11
Advocate

Re: Player keeps crashing

AppData is a hidden folder not visible by default.

 

Click the View tab at the top of file explorer and tick Hidden items to make them visible.

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doublesix
Advocate

Re: Player keeps crashing

I tried deleting both NOW TV and NOW TV Player folders from C:\Users\username\AppData\Roaming and then reinstalling the player but it still does not work.

 

Pretty poor from Now TV

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RoyB
Legend 5
Legend 5

Re: Player keeps crashing

@doublesix 

 

Did you also delete the Cisco folder, as described above?


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doublesix
Advocate

Re: Player keeps crashing

Hi RoyB,

There is no Cisco folder present in either of the following locations, so I
am not able to follow the step to delete the folder:

C:\Users\smithn\AppData\Roaming
C:\Users\smithn\AppData\LocalLow
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trekmeister2k
Advocate

Re: Player keeps crashing

I have the NOWTV player installed on both my PC and Laptop, I can get the service to work on my Laptop but not my PC. On my PC i get the error VGC-4229955698:8.MAIN_CONTENT and when googling this error code I get no results. I have tried uninstalling the software clearing all remaining files and many other things that have been suggested as well.

 

Can anybody shed any light on this error.

 

Thanks

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gavs82008
Legend 5
Legend 5

Re: Player keeps crashing

@doublesix 

You might need to change your folder settings to unhide folders. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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