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Smurfy2001
Newbie

Player keeps crashing

Hi,

 

My NowTV player keeps crashing on my Windows laptop. I have tried rebooting it and also tried uninstalling the player and deleting all associated files and reinstalling. This did nothing...

 

Any ideas on what's causing it to crash and what I can do to fix it?

 

T.I.A

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RoyB
Legend 5
Legend 5

Re: Player keeps crashing

Windows 10?

 

Using the app from the Microsoft Store?

 

If Yes and no respectively, get and use that version.

 

Otherwise, the answer will be in your latest Windows error log, but you might need a tame techie to interpret it for you.


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DarrenH11
Advocate

Re: Player keeps crashing

Navigate to C:\Users\username\AppData\LocalLow

 

Delete the Cisco folder

 

Open NowTV Player and it should work.

 

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

 

Tested on Windows 10 x64

BagGerz
Advocate

Re: Player keeps crashing

there is no app data option for me when i follow what is there do you have any idea how i could find it? as im having the same problem as everyone else seems to be having

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DarrenH11
Advocate

Re: Player keeps crashing

AppData is a hidden folder not visible by default.

 

Click the View tab at the top of file explorer and tick Hidden items to make them visible.

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