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Mentor

Not compatible with Chrome OS

Good afternoon.

 

I just signed up to a 7 day trial with Now TV based on the TV app, I'm already a Sky customer with the full package at Home.

 

Anyway, I just got an email saying the Entertainment pass is activated on the 7 day trial, but I am using the Google Chrome browser on Chrome OS and it says it's not compatible?!

 

I would therefore like to cancel the 7 day trial immediately because I obviously can't use it due to browser and OS incompatibility.

 

I downloaded the app on my Android phone, but that probably doesn't work either.

 

 

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Legend 5
Legend 5

Re: Not compatible with Chrome OS

Hi @Mr_Allen 

 

If you are using a Chromebook then i believe this device is not currently supported by NowTV.

 

Your Android phone should work with the NowTV App from the Play Store as long has the phone is  UK spec and not rooted.

 

Here's a guide on what devices you can use whilst watching NowTV.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

 

To cancel your 7 day trial or pass go to the NowTV website and select My Account > Passes & Vouchers where you should see a cancel button next to your pass.

 

When you cancel, make sure you follow all the steps on screen until you get the green thumbs up message that you have successfully cancelled a pass, then go back to Passes & Vouchers where it should show cancelled next to the pass.

 

You should also get an email notification that you have cancelled a pass on your account.

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13 Replies
Legend 5
Legend 5

Re: Not compatible with Chrome OS

Hi @Mr_Allen 

 

If you are using a Chromebook then i believe this device is not currently supported by NowTV.

 

Your Android phone should work with the NowTV App from the Play Store as long has the phone is  UK spec and not rooted.

 

Here's a guide on what devices you can use whilst watching NowTV.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

 

To cancel your 7 day trial or pass go to the NowTV website and select My Account > Passes & Vouchers where you should see a cancel button next to your pass.

 

When you cancel, make sure you follow all the steps on screen until you get the green thumbs up message that you have successfully cancelled a pass, then go back to Passes & Vouchers where it should show cancelled next to the pass.

 

You should also get an email notification that you have cancelled a pass on your account.

View solution in original post

Scholar

Re: Not compatible with Chrome OS

The only way I've got NowTV to work on ChromeOS is with a chromebook that has android apps, then downloading nowtv from the play store, this is the setup I use however as it isn't officially supported I know it could stop working with the next update, but one year on it's still working.

Mentor

Re: Not compatible with Chrome OS

Yeah I'm not really a fan of the Chrome OS in general, but my Brother insists I stick to it because it's less hackable than Windows and doesn't get viruses apparently.

 

Although annoyingly I can't game on it, or use software I want to try out such as Unity and various video and image editing stuff.

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Newbie

Re: Not compatible with Chrome OS

The only issue with the response from Now TV to the question, is that the Now TV Android app used to work on Chrome OS and now just crashes when attempting to play any content.

 

Come on Now TV, Chrome OS is growing rapidly and customers want to be able to view content on any device,  just like Netflix and Amazon Prime allow through a browser.

Legend 5
Legend 5

Re: Not compatible with Chrome OS

@Thefoot 

 

The issue here is that NowTV distinguish between phones, tablets, PCs/laptops (Windows or Mac iOS), TVs, PVRs, and so on.

 

Whether they can have a mobile pass, download, cast, or whatever.

So NowTV have to be able to sniff the device and know what it is, to know what they will allow it to do. And I’m not sure they can tell this just from the information the devices provide; not without at least a lookup table from the About information on the device that will tell the NowTV software what it can and cannot do, which Player to download, and so on.

 

And while Android phones are supported, other Android devices and ChromeOS are not always. My Nexus tablet is OK; Lenovos have issues. And so on.

 

ChromeOS will have to reach a critical mass for NowTV to consider supporting it, and I guess it hasn’t yet.


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Mentor

Re: Not compatible with Chrome OS

I have a Chromebook (Asus C434) and never want to go back to a Windows pc!  What's especially irritating is that the Android app used to work but now just says 'not compatible with your device'.  There aren't many Android apps that don't work on Chromebooks.  I just don't get it...but Chromebook users need to know (BEFORE signing up) that Now tv is not for you.  And if you're thinking you can use your Chromebook to install Now tv player via Linux, then guess what - Now tv is not for Linux users either!  Now tv has some excellent programmes but, compared to the likes of Netflix, implementation is truly awful.  Even on Windows and Macs you have to download a dedicated player program before you can get going.  And subtitle support is distinctly patchy.  I wouldn't condone illegally downloading their shows but boy do they deserve it!

 

Rant over.  The take-away headline is: If you're a Chromebook (or Linux) user, forget Now tv.

Advocate

Re: Not compatible with Chrome OS

@Scottyguy  I have this problem too. NowTV has been working on my chromebook for months and is now suddenly incompatible. Do you know why it has suddenly stopped working?

  

Mentor

Re: Not compatible with Chrome OS

I don't understand the strategy AT ALL.  Sorry I can't help.  Just seen another thread with people saying the same thing.  I just don't see the sense in it.

Advocate

Re: Not compatible with Chrome OS

Exactly the same issue. Everything was working well and then "Not compatible with this device". Surely it is not all that difficult to keep this working. Anyway I am not going back to Windows either, so they have lost a customer as I just can't watch on my phone. 😞