cancel
Showing results for 
Search instead for 
Did you mean: 
warpdongle
Advocate

NOW TV Player not working on Windows 11

Hi, I have just upgraded to Windows 11, and the NOW TV Player no longer seems to work. I have tried reinstalling the player but that doesn't help.

When you try to play a show the player opens but there is just a plain dark background; after a while a massive green circle appears, then a little while later the following message:

 

Oh no! Something's gone wrong.

There was a problem playing content. Please refer to the article below for steps to resolve.

Help Article
Error code: 20000
Labels (1)
0 Thanks
Reply
1 Solution

Accepted Solutions
RoyB
Legend 5
Legend 5

Re: NOW TV Player not working on Windows 11

@warpdongle 

 

Enable Show Hidden Files in your Folder/View settings, uninstall the Now player, and then look in you Local/LocalLow/Roaming folders (assuming Windows 11 is not that different to Windows 10 in this area) and delete any files or folders still left that reference Now or Cisco.

 

Carry out a Registry Clean In CCLEANER, or other similar utility of your choice, and remove any values relating to Now or Cisco (or everything it finds, if you trust CCleaner, which I do).

 

Then restart the computer and try reinstalling the app.

 

If it still doesn’t work, see what Live Chat has to say, after 10:15 or whenever they come back today.

 

https://help.nowtv.com/article/how-to-contact-now


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

View solution in original post

1 Reply
RoyB
Legend 5
Legend 5

Re: NOW TV Player not working on Windows 11

@warpdongle 

 

Enable Show Hidden Files in your Folder/View settings, uninstall the Now player, and then look in you Local/LocalLow/Roaming folders (assuming Windows 11 is not that different to Windows 10 in this area) and delete any files or folders still left that reference Now or Cisco.

 

Carry out a Registry Clean In CCLEANER, or other similar utility of your choice, and remove any values relating to Now or Cisco (or everything it finds, if you trust CCleaner, which I do).

 

Then restart the computer and try reinstalling the app.

 

If it still doesn’t work, see what Live Chat has to say, after 10:15 or whenever they come back today.

 

https://help.nowtv.com/article/how-to-contact-now


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

View solution in original post