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Mac OS - Frequently Asked Questions

We've compiled a few of the questions you've asked us about Mac OS into this quick and easy topic.


What is Microsoft Silverlight?

Microsoft Silverlight is the software that allows protected content to be streamed on a PC or Mac


What do I do if I receive a Black Screen?

To fix any black screen issue when trying to view NOW TV on your Mac


Lost Connection with Cables when watching NOW TV

Please make sure you’ve got good quality cables and you don’t attempt to attach or detach while you’re watching NOW TV


What do I do if I receive the Error Getting Video Information/Error Obtaining License message?

What to do if you receive the above error messages


Poor Quality Playout on Mac OS

Mac users may experience poor quality when watching NOW TV in full screen mode, please follow the steps in the article to resolve this


What do I do if I receive error code T6036?

Please download and install the latest driver updates provided by your manufacturer


What do I do if I receive error code T6008?

Microsoft Silverlight must be enabled to watch NOW TV on a PC or Mac, as all our content is streamed using this player


Streaming Quality for NOW TV on Mac OS

Mac OS streams both On Demand and Live Content in Standard Definition


For further help with NOW TV on Mac OS or any other device, please visit NOWTV.COM/HELP or let us know your query on the Community.