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Anonymous User
Not applicable

anybody else getting freezing of itv

I put emmerdale and coronation street on tonight and experiancing freezin picture and the volume staying on and then the picture catching up for a few minutes and then happening again has anybody else experianced this

1 Solution
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

First things first. Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV etc. The content delivery systems and the UI's for each distribution platform is entirely controlled by the service provider.

 

 

Cheers

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90 Replies
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

As you can see your new topic has been merged into this existing topic, which is about the same subject...

 

 

Cheers

Anonymous User
Not applicable

Exactly the same service I got...escalated to the 'specialist' team who told me to do the same procedures...nothing worked...then to be told they have no control over itv as it is a third party...looks like many are in the same boat 😞
Anonymous User
Not applicable

has anyone found a solution to this problem? now tv saying it's an itv problem, but that doesn't help. repeating every 10 seconds or so is very annoying !
Anonymous User
Not applicable

If I read on here one more time they are not liable for third party apps I think I’ll scream. They advertise them they should sort it out.

I can’t play BBCi ITV or All 4 without it freezing kicking back to the blue screen. In fact Now TV itself has actually done it a few times.

I’m fed up reporting it and them asking me to do the same things over and over again and it started because of the last update and was working perfectly fine until then so I’m 99.9% sure it is Now TVs fault.
Anonymous User
Not applicable

I am having the same problem for weeks now so frustrating, you cannot see the latest programme display either, PERHAPS IF WE ALL GO TO NOW TV FACEBOOK OR TWITTER AND RAISE THE PROBLEM PERHAPS SOMETHING WILL BE DONE, HOW CAN i RECOMMEND TO FRIENDS AND FAMILY WITH THIS ANNOYING ISSUE NOT GETTING RESOLVED

Anonymous User
Not applicable

Just curious if there is a fix out there for this issue ?

 

I now have the same problem with Now Smart TV , dumping out of ITV channels.

Anonymous User
Not applicable

Hadn’t had this issue for a while until last night; I’m not sure if the app has just been updated as it asked for my post code again. Anyway, now having the very annoying freezing of the live feed.
Anonymous User
Not applicable

Having the same problem Again !! Picture freezes but the sound goes on until it catches up, very frustrating Grrrrrrr !!
Anonymous User
Not applicable

I agree, it’s marketed as a service on their platform; they should be working with ITV to make it work.
Anonymous User
Not applicable

I agree with chanceencounter, it’s marketed as a service on their platform; they should be working with ITV to make it work.
Anonymous User
Not applicable


@Anonymous User wrote:
I agree with chanceencounter, it’s marketed as a service on their platform; they should be working with ITV to make it work.

I agree wholeheartedly.  If NOWTv for whatever reason cant or wont work with ITV then NOWTv should not be advertising it as being available - because it obviously isnt!

 

Does anyone know if Amazon Firestick works OK with Live ITV as I will ditch NOWTv and buy one if so?

Halexander
Newbie

My itvhub works on nowtv, just about 5-7 mins which is annoying as when you want the football your already 7 mins behind the game

Anonymous User
Not applicable

Has anybody come across a fix for this yet, it's still happening with my new black box, still only the itv hub and only when watching it live? It's now November and numerous emails to itv but no response, apart from one email to say they will look into the problem.  Nothing else since!

 

Anonymous User
Not applicable

Hi everyone,

 

I'm getting the same problem of ITV hub live streams buffering and then doing the fast forward thing on two black NowTV boxes. Does anybody know if the NowTV Smart boxes have the same issue ?

 

Thanks 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I am a NowTV smart box owner and to be honest i don't use the ITV Hub service, however i would have thought both the smart box and standard black box would be using the same App software version.

 

Saying that late last night i did a forced update on my box by going into the box menu settings and the ITV Hub App appeared to have some sort of update.

 

Not sure what was the previous ITV Hub App software build version, where my smart box is currently showing version 11 build 1 ?

 

Like i said i don't use the ITV Hub App, but i watched some ITV live content for about 15 minutes this morning just to test where watching some live stuff looked pretty stable to me on my setup (not sure at what time usually these issues occur if you need to watch for longer periods before the fault happens?).

 

With my setup i have an internet speed in the region of 40mbs and my smart box is wired by hardwired Ethernet into my BT Homehub 4 Router. 

 

Perhaps double check if your box has had a software build version update overnight and try watching some more ITV Hub live channels to see if there is any difference with the live channels.

 

Maybe the ITV Hub update on my box last night is non related to the live channels and was something eles on the App ?

 

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Ignore my above post, had some spare time on my hands so i endured watching live content on the ITV Hub App with my smart box on software version 11 build 1, where i managed about 30 minutes before the dreaded live picture freeze Smiley Sad

 

So it looks like whatever update i had last night from ITV Hub on my smart box doesn't seem to have fixed the live channels picture freezing Smiley Sad

 

Anonymous User
Not applicable

This is not a solution, it's a cop-out
Daveyboy12345
Scholar

Any news on a fix yet for the itv hub? I use a roku 3 box and having the same issues. Sound is fine but video stops then after 20 seconds or so it frantically tries catching up. Did it last night but only after watching for about an hour, then tonight it was unwatchable as was doing it from start.

How can we get this fixed?
ukbobboy
Legend

@Daveyboy12345 @Anonymous User @Anonymous User @Anonymous User

 

Have any of you guys suffering from this "ITV hub freezing bug" contacted ITV to find out what they're doing about fixing this problem?

 

 

UK Bob

Daveyboy12345
Scholar

Yes I have contacted them this evening and given link to this thread so they can see it's not just affecting one user.
ukbobboy
Legend

@Daveyboy12345

 

Hi Davey

 

I'm guessing, that until you contacted ITV, they knew nothing about this problem, so all this time no one bothered to tell ITV about their faulty hub.

 

Anyway, have ITV said when they're likely to contact you about them fixing this problem?

 

 

UK Bob