cancel
Showing results for 
Search instead for 
Did you mean: 
Phil198tee
Advocate

Stuttering buffering

For a month now my now tv is stuttering (sound) and buffering. I cast to chromecast. Internet speed is fast and I've no problem casting other apps including btsport! I've heard this is nowtv servers?! Sort it out @nowtv, expensive enough as it is, youd expect it to work properly!!! 

0 Thanks
Reply
11 Replies
HM1
Newbie

Re: Stuttering buffering

Same issue. What is the solution?

gavs82008
Legend 5
Legend 5

Re: Stuttering buffering

@Phil198tee 

Tried deleting and reinstall the app? 

Unplug your router for a few minutes?

 

Head onto live chat and explain the fault, as we are just customers here. Make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Luke111
Mentor

Re: Stuttering buffering

I have same problem - have you found a solution? Restarting router doesn't work and when chatting online they haven't been able to help. 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Stuttering buffering

@Luke111 

What’s the device your using?

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
Luke111
Mentor

Re: Stuttering buffering

Hi, it's also a Chromecast

0 Thanks
Reply
Luke111
Mentor

Re: Stuttering buffering

Hi there,

 

It's also a Chromecast

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Stuttering buffering

@Luke111 

If it helps I found a software update on my iPhone this morning, maybe worth seeing if that helps?

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
Luke111
Mentor

Re: Stuttering buffering

Thanks - unfortunately I'm casting from an Android so doesn't work. 

gavs82008
Legend 5
Legend 5

Re: Stuttering buffering

@Luke111 

Sorry bud, don’t know why I assumed it was an iPhone.

 

Can I assume your software is fully updated?

FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply