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Advocate

Sky sports pass and box office

Has anyone that went for the sky sports pass with the box office fight (joshua and ruiz) actually received their voucher code for the fight yet? 

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Legend 5
Legend 5

Re: Sky sports pass and box office

Hi @Lisa22 

 

If it says the code will be issued by the 6th of December, then maybe give live chat a chase up on the code.

 

To reach nowtv live chat open the link page below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/offers-promotions 

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Legend 5
Legend 5

Re: Sky sports pass and box office

Hi @Lisa22 

 

Going on previous fights where lucky customers got the one month NowTV sports pass plus the boxing match on Sky Sports Box Office the code was sent out by email on the day of the fight.

 

What does it say on the small print on the email you received from NowTV ?

 

Never been lucky myself getting this offer 😠.

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Advocate

Re: Sky sports pass and box office

Thankyou!
It does say by the 6th December. Probably get it tomorrow 10 mins before 😂
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Legend 5
Legend 5

Re: Sky sports pass and box office

Hi @Lisa22 

 

If it says the code will be issued by the 6th of December, then maybe give live chat a chase up on the code.

 

To reach nowtv live chat open the link page below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/offers-promotions 

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Advocate

Anthony Joshua Fight 7/12/19

Has anyone paid for the Anthony Joshua fight through Now TV & not had the email to tell you how to watch the fight. Also the Sky Box Office App says no internet connection but I can watch other Apps so I know my connection through Now is working. Is the internet likely to connect when the fight goes live, feel things are not working properly. Live chat is just automated so you can’t get a proper reply & you can only phone Now during Monday to Friday so not much help there.

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Advocate

Re: Anthony Joshua Fight 7/12/19

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/offers-promotions

Use this link and the little arrow under how to get in touch puts you through to the non automated live chat so you can speak to someone
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Advocate

Re: Sky sports pass and box office

I have signed up for the same deal and still no voucher. Followed up with Now TV chat who were no help. Now TV were not able to resolve the issue through the chat and kept referring me to sky box office chat with is only an automated bot. 

 

So fingers crossed Now TV honour their offer and something comes through before the event starts today

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Advocate

Re: Sky sports pass and box office

I've just found out that because I once had broadband with them I'm not eligible for the offer. Supposedly I'm still counted as a combo customer even though I do not have broadband anymore. Live chat have been less then helpful.

 

I hope this is not the case for you as well.

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Advocate

Re: Sky sports pass and box office

Afraid that applies to me as well. Previously had broadband with them until about a month or two ago. Didn’t stop them taking my money though.

 

Is this something with was buried in the terms and conditions?

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Re: Sky sports pass and box office

It was buried in the terms and conditions but if you no longer have broadband you shouldn't be a combo customer any longer. However, the people on the live chat are either incompetent or unwilling to actually try and resolve the issue. I rang 0330 33 23 050 instead and explained the problem to a member of the broadband team and he's being extremely helpful and is trying to resolve it because he agrees I am no longer a combo customer and am eligible for the offer. I'm awaiting a call this afternoon once his manager has looked into this. Hopefully, they will sort this out.

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