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Anonymous User
Not applicable
‎04-03-2020 17:15

Remote control

My remote control for my smart stick has stopped working.  We have done a factory reset and changed the batteries and repaired the remote.  It operates the volume on the tv but nothing else. Have the home screen for now tv but can't move as the remote control won't move anything other than volume control.   Any ideas?? 

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3 Replies
commanda6
Legend 5
Legend 5
‎04-03-2020 17:38

Hi @Anonymous User 

have a look at the help article at the link below

https://help.nowtv.com/article/remote-control-troubleshooting

 

First thing to try is to follow the steps in the 'Restart your Smart Stick or Smart Box and remote' tab . If this doesn't work, try following the steps in the 'Try re-pairing the remote' tab

 

The last but least favourable option😐 would be to purchase a new remote. You can do that at the link below 

 

https://accessories.sky.com/catalogue/products/now-tv-smart-stick-wi-fi-remote?section=now-tv&category=all?section=now-tv&category=all

 

Hope this helps😀

 

 

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable
‎04-03-2020 17:43

In response to commanda6
  • Thank you 
0
commanda6
Legend 5
Legend 5
‎04-03-2020 18:44

In response to Anonymous User

@Anonymous User you are welcome 😀

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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