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superglo2012
Scholar 3

Pause on TV program

Pause on demand is restarting on it's own without touching the remote

12 REPLIES 12
superglo2012
Scholar 3

The payment is not a problem it restarts when on pause, without me touching it Roku, since the stupid layout whoever did that needs more it skills, as if I am in the kitchen and pause a program, after 5-10 minutes restarts, never did this before.

gavs82008
Legend 5
Legend 5

@superglo2012 

Not sure what you mean by “payment isn’t an issue”.

Have you tried deleting and reinstalling the app on the Roku stick?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 

He’s reading my sig ⬇️, and not recognising it for what it is.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.