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VicB
Observer

Re: Apple TV app

‎14-10-2021 6:23

Hi there,

 

I’m having frequent issues with streaming nowtv through the apple tv app. 

i have superfast lightstream broadband streaming download/upload speeds etc, and have tested my wifi. No issues on any other streaming app etc.

 

it’s stop and starting so many times, where you have to exit the app to be able to get it working again. On Sunday i was watching a film and it glitched over 15 times!

 

also from a development POV does anyone know if there’s a plan for the app to recognise if you’ve not been watching for a while and allow apple tv and your tv to sleep? Like all other streaming apps? Ie if you fall asleep you don’t wake in the night to a bright screen etc.

 

thanks!!

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gavs82008
Legend 5
Legend 5

Re: Apple TV app

‎14-10-2021 10:12

@VicB 

This is a customer to customer forum, so its going to be like minded customers that will be able to provide any help or speculation on the app itself. 

 

If your wanting a reply from staff you can send an email using the address found in the post directly up from yours. 

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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