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- Ruined Sunday plans - NO Xfactor or Towie on catch...
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Anonymous User
Not applicable
23-10-2017 5:22
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Hi there,
I have been extremely frustrated by the service of my NowTV box this weekend, and questioning what exactly I am paying for. It is Monday at 5am and I still cannot access Xfactor from Saturday or Sunday on my NowTV catch up, nor can I access Towie from Sunday. When I go on ITV hub through Now TV, The Xfactor is not even featured despite being one of the most watched weekend shows. When I go through the tedious and poorly designed search feature, I can only find last weekend's Xfactor. I had my friends round on Sunday to have an Xfactor takeaway binge and our plans were completely ruined.
What angers me further is when I go on ITV player on my phone, it is clear this website is a million times more comprehensive and accurate than that accessible through NowTV. The Xfactor was the first show listed, and both weekend shows were accessible. Hence non-paying customers have better TV services than NowTV paying customers!! Sadly ITV player won't allow Apple TV mirroring of The Xfactor video - so I cannot watch it on the big screen. What a ruined Sunday thanks to disgraceful NowTV. Please can you explain what is going on, and why am I even paying for such a pathetic service?
Secondly, as a paying customer, why am I forced to watch nonsense adverts I have no interest in? This is completely and utterly unacceptable, I pay for a service and expect only that.
Finally, why don't you invest all the money you've made from your annoying adverts to include a better remote, a record feature, a remind feature, and to allow us to access programmes for more than 30 days.
Not a happy customer at all. Considering requesting a full refund and moving to Virgin. So disappointment my new home is not compatible with Sky - same company but clearly you are getting what you pay for. Complete shambles.
For anyone who hasn't yet signed up to Now Tv and watches more than an hour of TV a week, trust me and avoid like the plague.
I have been extremely frustrated by the service of my NowTV box this weekend, and questioning what exactly I am paying for. It is Monday at 5am and I still cannot access Xfactor from Saturday or Sunday on my NowTV catch up, nor can I access Towie from Sunday. When I go on ITV hub through Now TV, The Xfactor is not even featured despite being one of the most watched weekend shows. When I go through the tedious and poorly designed search feature, I can only find last weekend's Xfactor. I had my friends round on Sunday to have an Xfactor takeaway binge and our plans were completely ruined.
What angers me further is when I go on ITV player on my phone, it is clear this website is a million times more comprehensive and accurate than that accessible through NowTV. The Xfactor was the first show listed, and both weekend shows were accessible. Hence non-paying customers have better TV services than NowTV paying customers!! Sadly ITV player won't allow Apple TV mirroring of The Xfactor video - so I cannot watch it on the big screen. What a ruined Sunday thanks to disgraceful NowTV. Please can you explain what is going on, and why am I even paying for such a pathetic service?
Secondly, as a paying customer, why am I forced to watch nonsense adverts I have no interest in? This is completely and utterly unacceptable, I pay for a service and expect only that.
Finally, why don't you invest all the money you've made from your annoying adverts to include a better remote, a record feature, a remind feature, and to allow us to access programmes for more than 30 days.
Not a happy customer at all. Considering requesting a full refund and moving to Virgin. So disappointment my new home is not compatible with Sky - same company but clearly you are getting what you pay for. Complete shambles.
For anyone who hasn't yet signed up to Now Tv and watches more than an hour of TV a week, trust me and avoid like the plague.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable
27-10-2017 8:50
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Thank you 😄 no I’ve tried that..unfortunately it’s not. Sometimes it appears.. I click on it and it disappears
30 REPLIES 30
Anonymous User
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24-10-2017 11:16
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Sounds like the ideal Sunday to me.
Not really sure why X factor, towie nor itv hub are mentioned in the sports forum.
Anonymous User
Not applicable
24-10-2017 17:14
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@Anonymous User wrote:Sounds like the ideal Sunday to me.
Not really sure why X factor, towie nor itv hub are mentioned in the sports forum.
Entertainment is stretching it as well.
Anonymous User
Not applicable
26-10-2017 13:39
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Mine isn’t .. any news on when it will be fixed?
Andy
Legend 5
26-10-2017 13:41
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@Anonymous User
Welcome to the forum. ITV had another blip on Tuesday but it should be ok now. What problem are you seeing? Is there a particular programme you are looking for or missing?
Andy
Legend 5
26-10-2017 15:47
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@Anonymous User For X-Factor, open up the ITV Hub go down to the A-Z section and look under T (for The) and it should be in there.
Only the most recent (Sunday's) episode is listed to start with, if you need Saturday's as well you need to start the Sunday one, wait for the ads to finish and the programme to start then press pause on the remote, you'll then see the option to view more episodes. Bit of a pain having to do this but it's not a very well designed app.
Anonymous User
Not applicable
27-10-2017 8:50
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Thank you 😄 no I’ve tried that..unfortunately it’s not. Sometimes it appears.. I click on it and it disappears
Andy
Legend 5
27-10-2017 9:09 - edited 27-10-2017 9:10
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@Anonymous User Hmm, that's annoying! Sounds like you've got a different issue to the original post. When you have a spare 5 mins try the following which will reinstall the app but also clear any preferences.
1. On the Apps screen highlight the ITV Hub as if you are about to open it but instead of pressing OK to start the app, press * and choose remove channel.
2. Pull the power from the back of the box, wait 30 seconds and plug back in.
3. When your box is back up, go to the Channel Store and install the ITV Hub app again (you'll find it in the Featured section)
4. Open up the ITV Hub and if you are asked to enter postcode again go ahead (make sure is an English postcode) and try playing the episode. If it doesn't ask you for postcode, go back to 1.
Anonymous User
Not applicable
28-10-2017 14:18
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Omg 😱😢 it’s gone again! This is crazy
Anonymous User
Not applicable
27-10-2017 10:04
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I think I have these same problems, no wonder I was ready to leave NowTV. Will give this reinstallation a go... otherwise if I have to open an old programme and then wait for the tedious adverts (which should not be there as we are paying good money for a tv service), to then select an older show... I will be cancelling my NowTV!
