09-07-2023 11:34
Last year I took NOW Broadband Super Fiber for £22pm, also got £68 through Topcashback.
22 days ago I recontracted for another 12 months. At the time they were saying everyone would face a £3.50pm increase on 5th July. I agreed to their offer of £23.50pm (this included the £3.50 increase) for 12 months.
Today I have seen that they are now offering £21pm and I feel a bit peeved about this. Not only is that a £2.50pm saving, we could also have garnered Topcashback (~£60) by signing-up in someone else[in our household]'s name.
I guess I have no hope of doing anything about my new contract now I am 22 days into it? Thanks
09-07-2023 12:07
Unlikely, but call the broadband team to find out.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract
NOW Broadband Members can call us 8am–8pm, 7 days a week.
09-07-2023 12:41
I've just found out the cooling off period is 1 month! Yay! 👍