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Advocate

Upgrading broadband!

Hi, 

I'm already with now TV, but looking to upgrade my fast fibre broadband to super fibre broadband, how do I go about this please?

I'm having problems phoning customer services and the silly Bot thing is useless! 

All advice appreciated! 

TIA. 

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5 Replies
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Legend 5
Legend 5

Re: Upgrading broadband!

@Jules5420 

What number are you trying to call customer services? 

 

The following link provides the official customer service umber, as well as live chat. 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

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NOW TV Team
NOW TV Team

Re: Upgrading broadband!

@Jules5420 

 

Hello Jules, we can provide you with the number if your able to please direct message us on Facebook or twitter, and we can provide the number for you to call and get this upgraded. 

Thanks
Nadine-K
The Now TV Team 🙂
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Advocate

Re: Upgrading broadband!

I need to talk to someone to upgrade, I`m paying £25 per month ( said to be 36 Mbps!!!) and my speed is 15-17Mbps Download and 0.63 Upload..

Ive gone round and round and round the website and cant just upgrade my package its the most frustrating website and provider anywhere ... Help me please with a phone number of someone that can help

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Champion 3

Re: Upgrading broadband!

@katiefenwick28 

 

Hi Katie

 

You said, "I need to talk to someone to upgrade, I`m paying £25 per month ( said to be 36 Mbps!!!) and my speed is 15-17Mbps Download and 0.63 Upload."

 

Would it not be better to try and get the speed you're already paying for rather than trying to pay more for something you may not get because of technical difficulties?

 

Anyway, if you read @gavs82008  post above, and use the URL therein, you will find useful contact information.

 

 

UK Bob

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Advocate

Re: Upgrading broadband!

You are correct, that is in fact my only option now.. Any signposting for
who's attention I need now, would be most welcome and appreciated
Thank you for getting back to me
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