Wow!! Wish I'd looked here first - didn't realise there were so many complaints on this subject of the infamous £50 incentive for new customers.
I've been battling on my own since late Oct 18 & still banging my head against the NowTV brickwall and getting nowhere.
Basically, signed up for broadband/phone in late August 2018 & at that early stage elected £50 Tesco voucher; service installed in first week of Sept. In Oct received email saying if voucher option chosen then don't need to do anything & the voucher is on the way.
Penultimate contact - after escalating my complaint on 24/1/19 got an email saying on its way.
Today, on 30/1/19 - still waiting. so called again this morning and yet again been told on its way.
Since early Nov 18, I've called, emailed, sent tweet messages and still have not got anywhere.
Interesting thing is whatever medium I've used to chase this, I've NEVER got any explanation or an apology. It's particularly noticeable on any email communication. All I get is a very stark "it's on its way". No indication of how or when. Definitely no explanation or apology.
A few points to note from my personal battles:
1) while moneysavingexperts / Martin Lewis were promoting this deal, the incentive of £50 is from NowTV. Not any third party.
2) every time I have called they say on the way & nothing happens. Twice they have sent emails stating complaint "opened" and within 10-15mins get another email saying "resolved and closed" but still no sign.
3) emails & Tweet messages just get passed from pillar to post. No follow up and certainly still no voucher.
4) Customer Complaints phone number is 0800 759 1213.
