So, I was having the same problem. Signed up for £50 tesco voucher on 20th August. Said I’d have it within 60 days, when this passed I was told within 90 days lol. This passed along with my emails to wegift who make out like they’re nowtv in their communication so I called nowtv threatening to go to ofcom and asa.
I was told to email
and complain to them. They emailed me within hours asking for my account number. I gave them this and this morning I’ve received my voucher in the post.
So, not a scam as I started to think but shame on you nowtv for knowing of your customers’ hassle and not actively helping us.
I signed up for the broadband offer via the MSE site on 21st August and am still waiting for news of my chosen e.gift voucher (m&s in my case). I have messaged nowtv directly a few times but have had no response so I have contacted the MSE site that promoted the offer and at least they are trying to help me. They actually have a dedicated page for problems like this on their website https://help.moneysavingexpert.com/hc/en-us/articles/360000212847-Not-got-your-MSE-Blagged-broadband... I think the more people that contact MSE the better as they encouraged everyone to take up the offer so they should bear some of the responsibility.
Thank you @AdamAces for the e-mail address, I will be contacting them. However, I have been contacting and placing complaints previously using two different means mentioned in this thread and never got a response.
I am kind of doubtful at this point that simply contacting NowTV/wegift will resolve it. I am going to be contacting MSE as @Peahug says it has been more than 90 days since my activation and is probably beneficial that more people do that as well.
I am getting nowhere with my complaints either, I emailed money savers for help and they just gave me this address which is supposed to be handling the voucher business. Needless to say I have not had an answer from this. I dont know if the powers to be will let the address stay on the site but if not I will try to rephrase it tomorrow. http on the front.
gift.wegift.io slash public slash campaign slash help slash C-KDAZZEA4 slash nowtv-a310780