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Newbie

no vouchers?

hi i brought a now tv stick today, it stated that I would recieve a 1 month free entertainment pass, a 1 month sky cinema pass and a 1 day sports pass, i havent recieved these and cannot seem to find them anywhere?

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Legend 5
Legend 5

Re: no vouchers?

Hi @Ria 

 

Out of curiosity are you a BT TV customer  ?

 

I am assuming that you have already setup the stick, where under normal circumstances the vouchers automatically upload to your account.

 

Have you checked by going to My Account > Passes & Vouchers whilst logged on here to see if towards the top of the screen page if there is a message with a link saying "Vouchers Waiting For You" ?

 

A couple of people have reported that their stick didn't come supplied with the electronic vouchers embedded on the stick ( i did flag this up with a NowTV Staff Member to investigate and to pick up the posts in question on the forum).

 

Can you check on the box outer packaging if there a small print somewhere saying "Redeem During Setup" which normally means the vouchers are electronic rather than the old paper scratch card type vouchers previously used by NowTV.

 

 

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Mentor

Re: no vouchers?

Hi,

 

Just taken your advice from here as I've had a similar scenario with a NowTV Stick bought from B&M recently, with a pre-loaded Entertainment pass. I raised it with Live Chat but, they were all but useless.

Essentially, I followed the described process to redeem, and it appeared to complete without issue, except I didn't get the 1 month top up as expected.

 

Cheers,

 

Paul

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Mentor

Re: no vouchers?

I have the same issue, I got ours from John Lewis with 1 mth entertainment, 1 month Movies and 1 day sports pass, not vouchers in the box but on the side it says redeem during set up. I have been told there will be a code but I have not seen one.

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