I've followed every instruction I can find ...
Go into "My Account" --> "Passes & vouchers"
I have subscriptions to Sky Cinema Pass, Entertainment Pass and Kids Pass -- all valid until 31st Jan 2021.
All bills are paid!
All I see is the options to buy Sky Sports passes.
I've looked in "Offers - Click here to check out your exclusive offers" ... nothing in there.
So HOW do I sign up for Boost? Any help will be much appreciated.
Solved! Go to Solution.
Just had an email reply from NowTV Customer Services. Not good news for me, but is a definitive answer.
Thanks for contacting NOW TV.
We’re working a little differently in these challenging times to keep our staff and customers safe. Please expect delays while we deal with your query.
With regards to your query about unable to purchase NOW TV Boost Pass.
As your account is linked with Broadband, as of now Boost Pass will not be available for Broadband customers.
Please do keep a eye on our NOW TV website for further updates.
Sorry for the inconvenience caused.
To contact us about this topic, reply to this email without changing the subject line.
The NOW TV Team
It's not available on the last 3. It's also not available if you've bought your subscription through iTunes.
If you're paying for your passes direct with now TV (which I suspect you are if you have a box) I recommend signing out of your accounts on all your devices, log back in on your now TV box, check for any updates and then go into 'my account' to see if the 7 day free trial has appeared.
Was you an old legacy NowTV Combo customer ?
If you go to My Account > Passes & Vouchers whilst signed in on here, do you see a big green "Redeem Voucher" button towards the top of the screen page ?
Apparently i have been told Comb Customers won't see the big green "Redeem Voucher" button on the top of their My Account > Passes & Vouchers screen page and this might be the reason you can't find or access a Boost Pass 😡 .
NowTV was supposed to have been in the process of fixing this for NowTV Combo customers back in October / November when the Boost Pass was introduced by NowTV.
If you are legacy Combo customer, then maybe send NowTV an email on what's happening about the Boost Pass for us Combo customers.
To reach them on email use customerservices AT nowtv.com (i had to use AT in place of the @ symbol because the forum software blocks posted email address replies).
A NowTV Combo customer was somebody who had taken out a joint Broadband & Phone & TV pass bundled package about 2 or 3 years ago.
I joined NowTV Broadband about two years ago just after the Combo customer legacy service was stopped.