Trouble signing up to Boost

[Anonymous User]

I've followed every instruction I can find ...

Go into "My Account" --> "Passes & vouchers"

I have subscriptions to Sky Cinema Pass, Entertainment Pass and Kids Pass -- all valid until 31st Jan 2021.  

All bills are paid!

All I see is the options to buy Sky Sports passes.  

I've looked in "Offers - Click here to check out your exclusive offers" ... nothing in there.

So HOW do I sign up for Boost?  Any help will be much appreciated.

[Saint1976]

What device are you watching now TV on? It's not available on all devices.

[Anonymous User]

Mixture!

NowTV Box  (the large one with blue writing on and the freeview tuner built in)

Apple Mac

iPad

xBox

[Saint1976]

It's not available on the last 3. It's also not available if you've bought your subscription through iTunes.

If you're paying for your passes direct with now TV (which I suspect you are if you have a box) I recommend signing out of your accounts on all your devices, log back in on your now TV box, check for any updates and then go into 'my account' to see if the 7 day free trial has appeared.

[Anonymous User]

I'll give that a try thanks.  I buy directly through NowTV.

[Anonymous User]

I should add the only reason I want Boost is for the 3 x streaming at once.  Not bothered about quality of picture.

[schnapps]

Hi @Anonymous User 

Was you an old legacy NowTV Combo customer ?

If you go to My Account > Passes & Vouchers whilst signed in on here, do you see a big green "Redeem Voucher" button towards the top of the screen page ?

Apparently i have been told Comb Customers won't see the big green "Redeem Voucher" button on the top of their My Account > Passes & Vouchers screen page and this might be the reason you can't find or access a Boost Pass 😡 .

NowTV was supposed to have been in the process of fixing this for NowTV Combo customers back in October / November when the Boost Pass was introduced by NowTV.

If you are legacy Combo customer, then maybe send NowTV an email on what's happening about the Boost Pass for us Combo customers.

To reach them on email use customerservices AT nowtv.com (i had to use AT in place of the @ symbol because the forum software blocks posted email address replies).

[Anonymous User]

I don't see a green voucher.

Not sure what you mean by "old legacy NowTV Combo customer" ...???

Thanks for replying and the email addy.

[schnapps]

Hi @Anonymous User 

A NowTV Combo customer was somebody who had taken out a joint Broadband & Phone & TV pass bundled package about 2 or 3 years ago.

I joined NowTV Broadband about two years ago just after the Combo customer legacy service was stopped.

[Anonymous User]

I took out broadband, phone and TV direct with NowTV back in January 2018.  So quite likely!

[schnapps]

Hi @Anonymous User 

It does sound like you are a old legacy Combo customer 😡.

I signed up to NowTV Broadband in March 2018, just after NowTV stopped offering the Combo service (glad i waited to be honest because Combo customers have been effected by other passes Hayu Pass is an example and not permitted to take advantage of further discounted offers is another prime example that Combo customers have lost out on).

[Anonymous User]

I see Hayu but cannot play the content.  Nor do I have an option to subscribe to Hayu.

I've emailed customer services as you said.  Many thanks.  Will keep you advised on what they say ... If I get a response as clearly they must be operating at a reduced level of service.

[schnapps]

Hi @Anonymous User 

I was told back towards the end of 2019 that Combo customers where being ported across to a different service and NowTV was about 90% there with the port transfer.

Maybe you are in the small percentage bracket that hasn't been ported across yet or they have missed your account which needs to be ported ?

Hopefully they will respond to your email sent ?

[Anonymous User · Accepted solution]

Just had an email reply from NowTV Customer Services.  Not good news for me, but is a definitive answer.

Hi Ian,

Ref: 07080007

Thanks for contacting  NOW TV. 
 

We’re working a little differently in these challenging times to keep our staff and customers safe.  Please expect delays while we deal with your query.

With regards to your query about unable to purchase NOW TV Boost Pass. 

As your account is linked with Broadband, as of now Boost Pass will not be available for Broadband customers. 

Please do keep a eye on our NOW TV website for further updates. 

Sorry for the inconvenience caused. 
 

You may find the answer to your query in our Help and Community pages.

To contact us about this topic, reply to this email without changing the subject line.

Thanks,

The NOW TV Team

[Anonymous User]

So, I have Movies, Entertainment, Kids, Broadband and Phone yet I'm limited to 2 screens... Seriously, NowTV, get your shizzle together and respect those that show loyalty!

[Anonymous User]

Yes I am same, shocking that those who have been customer longer and take bigger combo deals get penalised

Shocking service from Now/Sky