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David320
Newbie

Tesco vouchers - Can I use vouchers issued to my wife on my account?

My wife has used Tesco vouchers for a Now tv code but doesn't have an account. Can we use this code under my name? The voucher will be used at the same address and on the same tv. Or - does my wife have to sign up for a separate account? Thanks if you can help us with this query.

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schnapps Legend 5
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Re: Tesco vouchers - Can I use vouchers issued to my wife on my account?

Hi @David320 

 

Was this a NowTV Gift Card with the silver strip that you scratch off on the back of the Gift card to reveal a NowTV Voucher Code ?

 

If so you can apply the voucher code to your own account if you haven't got an active pass or have less than 30 days remaining on the pass.

 

Otherwise you will be able to apply the code to your account once you have 30 days or less on the same pass has the voucher you are applying.

 

Or have you traded up Tesco Clubcard points for triple NowTV credit ?

 

 

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David320
Newbie

Re: Tesco vouchers - Can I use vouchers issued to my wife on my account?

My wife bought a NOW TV voucher using Tesco Clubcard vouchers thinking we could use it to credit my NOW TV account. We expected to get a voucher code to apply but that didn't happen. Instead there was a link "Spend it now" that would credit a NOW TV account in my wife's name. We would rather not open another NOW TV account in her name. Can you advise please, 
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schnapps Legend 5
Legend 5

Re: Tesco vouchers - Can I use vouchers issued to my wife on my account?

Hi @David320 

 

Not fully familiar with transferring Tesco Clubcard points for NowTV triple credit to be honest.

 

Though i would have thought both the Tesco & NowTV accounts need to be linked to the Tesco Clubcard holder or when trading up the points your Wife may have been given the option on the claim to select a different NowTV account.

 

Your best option is to start with NowTV Live Chat and see if it's possible to transfer and redeem the credit on your account or if NowTV live chat can't assist or help.

 

Then go back to Tesco Clubcard Support and see if they can transfer back the credit and convert the points back again onto your Wife's Tesco account.

 

Or otherwise if both NowTV & Tesco can't help, then your only option is to create a new NowTV account in your Wife's name.

 

Suppose it depends on how much credit you have got to spend with NowTV.

 

Here's a link below to NowTV live chat, click the small green arrow underneath How to Get in Touch to see the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/using-vouchers  

 

 

 

 

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