More of a FYI than a query, but thought this might help others?
Trading Tesco Reward vouchers for 3x face value on Now TV (including on their hardware) seemed like a brilliant idea, but the system is horribly flawed. For starters, as a new customer you can't sign up unless you complete the initial shopping process! This means you can't apply the discount - a situation I eventually got around by just taking out a free 7 day trial.
Problem number two occurs when you click the 'Spend It Here' link in Tesco's second email. The new page opens and four discs revolve in a circle on a white background: end of story, nothing else happens. There is a code revealed in the URL so I tried entering that at the checkout, but its not recognised.
Taking the advice of another forum member I headed to live chat (the helpbot was useless). Thirty odd minutes of back and forth followed (during which I was informed that it was a known issue) and I was told the case had been escalated and a technician would be in touch in 24-48hrs. I was also given a case number and contact email address, just in case. Then the session simply closed. No chance to save the transcript, and all the relevant information lost. One frustrating first encounter!
My question, if one is required, is why are these known issues not flagged or addressed within the help system?
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