cancel
Showing results for 
Search instead for 
Did you mean: 
Offers
Advocate

Offers not worked against my account

I’ve recently joined now and subscribed on an offer to have free trial of entertainment and movie package and then it would be £11.98 for 3 months. My payment has gone out and I have been charged two lots of £9.99 on the same date. How has the offer after free trial not been linked to my account and how do I get it resolved? 

Labels (2)
0 Thanks
Reply
2 Replies
gavs82008
Legend 5
Legend 5

Re: Offers not worked against my account

@Offers 

Jump onto live chat and explain the situation, make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Offers
Advocate

Re: Offers not worked against my account

Thanks 👍