No 12 month deals this year??

[Anonymous User]

Bagged a great deal last year with Entertainment & Movies for £99ish

Nothing even close to that this year - Is it time to look elsewhere?!

[Anonymous User]

That doesn’t work for me 😞

[RoyB]

The T&Cs on this offer say:-

12 months Sky Cinema and Entertainment for £99: Offer ends 04/12/2019 at 23:59. Pass auto-renews at standard prices after 12 months unless cancelled (currently: Sky Cinema at £11.99pm and Entertainment at £8.99pm). Offer not available to existing customers currently billed by a third party such as Vodafone or Apple. Not available in conjunction with any other NOW TV offer.

So I interpret this that it should be available to existing customers billed directly by NowTV.

Though who is billing me if I am currently running a NowTV voucher bought from Curry’s?

And will my upcoming free B&M Entertainment Pass (synonym for strange or odd censored here) the pitch, though hopefully if I do the maths and decide to let it go, Cancelling will achieve this?

My attempts to explore further by pressing the offer button are currently being thwarted by the legendary “Oops, something went wrong” message; perhaps if I can get past that, I can learn more.

[Anonymous User]

@RoyB  I totally agree that this means I should also be able to access it. But yet I can’t....

[Anonymous User]

Thanks for that, but where exactly should I be looking to see this available deal. Sorry if I'm not seeing the wood for the trees. 

[Anonymous User]

How can I get to speak to someone - a real person! on live chat? All I get is a bot... Please help? thanks

[SAABDude]

It is very frustrating that you cannot speak to someone via phone. Chat seems to connect to an Indian call centre with very limited authority / capabilities.

[Anonymous User]

I see you are allowing some people to get 12 month deal .if I can't have this deal can you delete my back card off this account .so I can go elsewhere .I've been with this service for years it's not on ,

[Anonymous User]

Try having an active chat with them, 

And ask them to cancel your packages and add the 12 month deal to your account

As you would like to take advantage of this deal. 

[Anonymous User]

I've been offered the deal via email but cannot access on the link.  Cannot seem to speak to anyone to get it sorted for me.

[Anonymous User]

I had the 12 month deal last year but it was definitely late being released this year and lots of issues getting it.

If you log into your account and look at your passes page then as long as you do not currently have an active entertainment or movie pass then this deal should be listed under your black friday offers.

I followed the advice on here and had to have a live chat to cancel my last few days of passes to get access to get deal!

[Anonymous User]

Any info on deals this year? 

[Anonymous User]

lm the same.....no way l can afford the monthly cost......it's to lure u in.....but hey ho.....will be leaving now TV once my subscription is ended.....l also hate how hard it is to access live chat!!  ultimately its sky getting greedy again 

[Anonymous User]

I’ve also been looking for a 12 month deal as I’ve done this the last 2 years. I’m feeling very disappointed and I’ve 2 upset teenagers who like the box sets and can no longer watch them. Unfortunately we can’t afford to pay monthly 

[Anonymous User]

Looking closely you have to be a new member 🙄 cancel and start again with different email

[Anonymous User]

I have just sorted the £99 12 month deal, as with the rest the deal was not available on my account, what you need to do is cancel the entertainment and movie package s that you currently have active, one that has been done your account will show no active packages, if you then go in to the black Friday deals on your account it will show a load of offers including the 12 month deal for £99

If you pick that and pay for it the check the packages any outstand days you had before you cancelled are added back on to the 12 months, a little long winded by it worked for me, good luck

[Anonymous User]

Lucky you! I cancelled my packages yesterday and I still just have the stupid sky sports as the only one showing 😞

[Anonymous User]

I’ve just had this email. Looks like they are letting some people have the deal but not all of us. I’m fuming. 

Thanks for contacting us. This is in regards to the chat we had today,  it seems you were interested in the yearly offers for NOW TV Entertainment and Sky Cinema Month Pass. 

In case you were not aware the offer that you see on our website are for new customers and for the existing ones who have not got any offer or passes for either cinema or Entertainment at the moment on the account. 

I suppose you have either or both passes on the account and hence unable to avail the offer. 

Trust me I would have to help you with the offer. In case you have further concerns please get back to us. 

To contact us about this topic, reply to this email without changing the subject line.

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 06116350.

[Anonymous User]

today they have released the 12 deal but only to new members......l have this deal but have been charged twice and don't  need it to start yet.

[Anonymous User]

I did the same as everyone else.

I got the person on chat to remove the remaining pass time that I had which then allowed me to take advantage of the 12 month offer again! 🙂

I do feel sorry for the people who were told the 12 month pass was not available and therefore may have paid for other offers in the meantime before this offer came back. A bit of an own goal IMHO.