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Syd40
Mentor

Re: Missing vouchers from my account

Respond to the email and explain your situation, that they were gifts and as such you do not have receipts 

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pauline1769
Expert

Re: Missing vouchers from my account

I had 2 sky sports day passes  which live chat said I had cancelled but I hadn’t activated the passes they have gone from my account 

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Syd40
Mentor

Re: Missing vouchers from my account

Unfortunately I’ve found the only way to solve this is to send them an email as like you say live chat is more than useless in this situation 

pauline1769
Expert

Re: Missing vouchers from my account

Hi do you have email address 

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pauline1769
Expert

Re: Missing vouchers from my account

i lost 2 sky sports  day passes  not on my account  live chat said  l had cancelled them and l hadnt even activated the passes  they would.nt listen  

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schnapps
Legend 5
Legend 5

Re: Missing vouchers from my account

HI @pauline1769 

 

Send them an email and ask them to escalate the issue to a higher tier and ask for replacement voucher codes or credit on your account for the lost vouchers saved.

 

This is happening to quite a few people with missing vouchers saved on their account after applying them from a NOW Stick or Box.

 

Use the email address on this screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

Syd40
Mentor

Re: Missing vouchers from my account

[email removed]

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pauline1769
Expert

Re: Missing vouchers from my account

Hi I sent them a email   They still kept asking for proof of purchase. I said they were a gift  I am waiting to hear back.  

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Donallan66
Mentor

Re: Missing vouchers from my account

Same has happened to me. This is so unfair as I had 3 day passes.  If its not sorted I sm considering to cancel my package 

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gavs82008
Legend 5
Legend 5

Re: Missing vouchers from my account

@Donallan66 

Your best to send an email to customer support. Hopefully the staff at NOW can sort it out for you.

 

Address in below picture.

5113FF15-2ACD-4224-952A-259E5635AB12.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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