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Advocate

Free passes missing

I’m an existing customer but needed to get a new stick purchased today with cinema and entertainment passes I’ve set the stick up as described but no free passes on my account 

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Legend 5
Legend 5

Re: Free passes missing

Hi @Bumble1 

 

Anything showing towards the top of your screen under My Account > Passes & Vouchers page such has " Vouchers Waiting For You" with a link ?

 

Also go into the NowTV stick App and under the My Account section to see if there is any active passes ready to start and double check the email address or username that you setup the stick on, just in case it's different to the one you are trying to locate your passes on here.

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Advocate

Re: Free passes missing

Nothing showing on either tried earlier and just checked again now

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Legend 5
Legend 5

Re: Free passes missing

Hi @Bumble1 

 

Jump over to live chat to see if they can figure out where your missing vouchers are that came bundled with the stick.

 

Live chat might ask you to factory reset the stick to see if the voucher passes then somehow appears on your account (though let live chat instruct you accordingly on what actions to follow).

 

Do you need a link for live chat ? 

 

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Advocate

Re: Free passes missing

Same issue here 

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