I am using the android NowTv app latest versaion just downloaded. I can see the pass which runs until 9 January 2020 and has a cancelled marker to show it will not renew. When I try to watch any sports live channel on my phone (same account BTW) it says I need a pass. Argh..... Wait a minute... It seems I can watch horse racing, darts, rugby and the scores which are all live but not the F1 season hits on the mix channel which are presumably recorded. Not much use to me then. Sorry for all the trouble but many thanks for your time and assistance.
You can only watch Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News on this pass.
Make sure you are trying one of these.
I had the same email saying that I had the sky sports until 28 Dec being such a good customer. Apart from the Sport News that I can access everything else is requesting me to buy a pass. No football or anything live. What a con!
Have you got an Entertainment pass on the go? I think this lets you watch Sports News. Maybe a Movie Pass does too?
So it may be that your Mobile Pass is not working at all, rather than that it is just mysteriously giving you one channel.