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Scholar

Re: Football season pass issues Existing customers


@Aliv1970 wrote:

I purchased the £20 for 3 months offer 23/Jul, so when I click the link for the £179 season pass it says I'm not eligible because I already have an offer.

Can I cancel the £20 for 3 months offer then purchase the £179 season pass? I presume if I cancel the £20/3 offer it would still run up till 23/Aug, as I've paid the 1st month.

Don't want to cancel my £20/3 offer then find I'm still not able to buy the £179 season pass because I'm paid up till 23/Aug...


I believe the only way around that would be to ask live chat to force close your existing pass(and cancel the £20/3 offer)

I think Nowtv should have taken things like that into account when setting this deal up and allow people with an existing pass that doesn't expire before the 20th of august the chance to stack this deal.

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Advocate

Re: Football season pass issues Existing customers

Hi, I’m a little confused. Does the £179 offer include all the sky sports channels inc Formula 1/Sky Sports News? Because the logo they use on their advert is the EPL logo. 

Thanks

Simon

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Scholar

Re: Football season pass issues Existing customers

Yeah I have Main Event, Premier League, Football, Cricket, Golf, F1, Action, Arena, Mix and News all active on my sports package since purchasing the offer yesterday.

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Advocate

Re: Football season pass issues Existing customers

That link works.

 

Cheers. Top man.

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Mentor

Re: Football season pass issues Existing customers

Seems to have worked for me too. I struggled to get past a "page not found" but thanks to you I checked my emails, one had arrived - and when I followed that link it's worked. 

 

Many thanks!

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Advocate

Re: Football season pass issues Existing customers

For anyone experiencing the four spinning circles problem I just resolved it by updating my payment details, the card saved to my account was old so I think it was trying to take a payment from an expired card.

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Re: Football season pass issues Existing customers

Thank you! This solved it for me.

I didn’t think to check as I didn’t think that pressing buy now would immediately take funds without asking you to check payment method.

Really poor from Now TV not to provide an error message if you had an expired credit card logged, and even worse that their support team for days now have not been able to point out that this was the issue

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Mentor

Re: Football season pass issues Existing customers

I've just done the same and it worked.  Forgot my card had been renewed 

Agree with poster above how hard can it be to provide an error message saying payment details need reviewing 

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Advocate

Re: Football season pass issues Existing customers

I had the same problem and spoke to someone on live chat and they gave me this link and it worked.

https://www.nowtv.com/promo/seasonticket

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Advocate

Re: Football season pass issues Existing customers

This is ridiculous. The site is clearly faulty and Now TV need to acknowledge this and sort it ASAP. To advertise the season long offer but not be able to then purchase it as an existing user  when it is a good deal - feels very unprofessional. Please sort ASAP season starts in 2 days...

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