That is how it came across.
To be honest I couldn’t tell you what your answer was the only thing that registered was the attitude that came across. All you had to say was “sorry I didn’t intend it to come across like that” and it would have been the end of the matter, but no you continually had to exacerbate by more attitude.
Customer service these days really does not seem to exist it is not the first time I have come across this in Sky eu and Now TV. It seems to be a script that if the customer objects to the attitude the customer is insulted by being accused of not liking the answer. An answer is an answer if it is not the answer I would have liked then tough if that is the company policy, there is no need to throw teddies out of the pram, but there is a polite way to give that answer.
I was a manager in a call centre so I do know the challenges and you would have at least been reprimanded.
